Desktop Tech Support Analyst

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services.

Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance.

YSI is seeking a highly qualified VDOT AV/Desktop Tech Support Analyst. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

Job Responsibilities:

The VDOT IT AV/Desktop Support Technician position entails:

• Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Coordinates and act as Moderator for high visibility Executive conferences
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers
• Schedules, setups, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences
• Performs video camera, live stream and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
• Job requires some travel and overnight stays, travel reimbursement provided on such occasions.
• Performs administrative tasks such as inventory tracking, checklists, forms, and meeting binders

Required Skills and Qualifications:

• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices (5 Years)
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software High Level of Customer Service (5 Years)
• Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues (5 Years)
• Position will require some overnight travel to statewide locations (with advance notice) and a valid drivers license is required. Candidate will either drive a state vehicle or a rental car.
• Candidate must be willing and able to work ON SITE 50% of the time.

Salary: $50,000-55,000 Annually with benefits

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• managing and troubleshooting desktops, laptops, and wireless: 5 years (Preferred)
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint: 5 years (Preferred)
• Gmail, MAC & PC Audio/video editing software: 5 years (Preferred)
• high level customer service: 5 years (Preferred)
• on-site and virtual technical support for VTC conference: 5 years (Preferred)
• troubleshooting of AV/VTC issues: 5 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: One location