Desktop Support Analyst

About Aspire:

Aspire Public Schools operates a network of high-performing, college preparatory charter schools serving TK-12 scholars in communities across California. Founded in 1998—in an effort to transform the inequitable racial, social, and gender outcomes that our communities persist through—Aspire is one of the largest and most forward-thinking open-enrollment public charter school systems in the nation.

Our purpose is to prepare our scholars for success in college, career, and life. At Aspire, we set a foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging, Community Partnership, Agency & Self-Determination, and Joy.

The Opportunity:
The Desktop Support Analyst supports the technology needs of Aspire teachers and school staff. The Desktop Support Analyst will be expected to troubleshoot and resolve technology support tickets both on-site and remotely as well as prepare, deploy and maintain systems.

What You Will Do:

• Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end-users.
• Provide high quality technology support and customer service to school staff
• Prioritize and effectively manage ticket queue to meet SLA’s
• Prepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware
• Upgrade and re-image existing systems and transition users to new laptops
• Help manage school technology infrastructure by implementing good lab, classroom, and server room management practices
• Work with system and network administrators to support efficient operation of school technology infrastructure
• Work with technology procurement team to recommend technology solutions to teachers and principals
• Build and maintain positive relationships and customer service experiences with school staff

What You Will Bring:

• Bachelor’s degree or equivalent experience
• 1-2 years relevant technology support experience; support within an educational environment a plus
• Able to troubleshoot and resolve basic desktop support issues with limited supervision; Effective in diagnosing more complex desktop problems
• Excellent technical knowledge of Microsoft Windows, Office and PC laptop components; working technical knowledge of Microsoft Server Products and Microsoft Active Directory; working technical knowledge of MacOS and iOS a plus
• Strong customer-service orientation and ability to provide excellent service to all customers; enjoys supporting teachers and understands the support needs of a school environment.
• Willingness and ability to travel by car to school sites
• Willingness and ability to work flexible hours