DEPT SPECIALIST KEY CARRIER

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function.

Key Responsibilities and Accountabilities:

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)

• Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area

• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

• Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

• Monitor customer experience on front-end

• Occasionally maintain total store operations in absence of store management

• Perform other duties as assigned

Requirements (Knowledge, Skills and Abilities):

• Minimum age requirement: 18 years

• Good communication and interpersonal abilities

• Good training skills

• Strong skills in supervision and coordination

• Good counting and math skills

• Ability to read and write to accurately complete all documentation

• Knowledge of Front-end operations and check stand procedures

• Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience: One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other: Available to work a variety of required retail hours

Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies:

• Customer Focus

• Quality/Quantity of Work

• Personal/Interpersonal Skills

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.