Deposit Operations Specialist

The Deposit Operations Specialist I position is responsible for providing superior and quality service and support while providing efficient and accurate transaction processing. Performs research on outages to aide in the various balancing tasks, completes records and maintains files. Work also includes performing related clerical duties as assigned. Has knowledge of commonly-used concepts, practices and procedures with the Customer Service and/or banking service field. The CSR exercises judgment and discretion within well-defined limits and works with relative independence to accomplish work tasks. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically required exercising independent judgment. Ensures excellent internal and external client relations at all times.

Responsibilities and Duties:

• Review for the reconciliation of all systems to General Ledger Demand Deposit Account (DDA) Principal, DDA Accrued Interest, DDA Overdraft, CD Principal, CD Accrued Interest.
• Perform of procedurally correct Deposit Operations Specialist duties, including but not limited to: Power Pay (Netteller),verify POD capture to the data center entries, prepare interest checks, process collection items, print and mail required notices, and complete Fed Returns (Charge Back Items.)
• Perform client research; resolve questions and requests promptly and courteously.
• Assists branches and related departments as needed. Answers questions and resolves problems as needed.
• Achieve all monthly reports.
• Stays abreast of changes in Deposit Operations Transaction processing operations and policies.
• Supports and replaces Deposit Operations personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings, seminars, and or training as required.
• Adhere to all Bank of San Antonio polices, procedures and regulatory requirements.
• Deliver on the Bank’s five following service promises:
  • We act fast. (Provide timely response to inquiries, research and or follow up)
  • We’re in the “business” business.
  • We don’t sell – we solve. (Find solutions)
  • We don’t just want your business, we want to build it.
  • With us, everything is personal. (And confidential at all times)

Skills:

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking – Talking to others to convey information effectively.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Mathematics – Using mathematics to solve problems.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Service Orientation – Actively looking for ways to help people.
• Ability to prioritize and meet deadlines.
• Detail oriented with strong organizational skills.
• Proficient with various Microsoft applications and Internet based applications.
• Proficient customer service skills and ability to deal with clients and co-workers, in varying situations, enthusiastically and professionally required.
• Ability to work well in a team environment that promotes inclusiveness and communication among team members.
• Flexible; ability to adapt to a changing environment.

Education and Experience Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate); 6 mos. to 1 year experience, with at least 6 mos. strong clerical/administrative experience required. 2+ years of bank deposit operations/back-office experience preferred.

Working Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, reasonable mobility in and around the work area is required. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Ability to use standard computer, printers, scanners, phone systems and alarm systems is required. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is not exposed to weather conditions. Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements. Occasionally need to travel to company and/or client locations for meetings or service needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

“We are proud to be an Equal Opportunity Employer.”

“We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.”