Denver Metro Retail Store Manager

Purpose

The General Manager will be responsible for ensuring LivWell’s mission and vision is maintained through effective communication and action with customers, staff and management. The General Manager promotes a work environment that is inclusive, positive and maintains a high level of morale with a steadfast commitment to collaboration and a true team environment.

Essential Duties

Leadership and Supervision:

• Embody LivWell core values in all activities and project that onto all employees and customers by representing the Company and store in a positive, professional manner while exhibiting excellent customer experience skills

• Responsible for managing the day-to-day operations of the store by:
• • Leading by example through being the ultimate illustration of service, dedication, pace, positivity and energy
  • Opening and closing the store
  • Delegating responsibilities and designing work schedules
  • Monitoring retail operating costs and store budgets
  • Overseeing store inventory and supplies
  • Maintaining store appearance, brand standards and visual merchandising
  • Ensuring loss prevention policies are followed
  • Being proficient in all areas of the store including but not limited to front of house, sales floor and back of house to assist when necessary
• Responsible for training and development of the team by:
• • Ensuring company policies are followed and the team remains up to date with new company procedures, sales incentives and product information
  • Identifying hiring needs, scheduling and leading interviews and assisting in onboarding new employees
  • Providing ongoing training and professional development of Assistant Managers
  • Monitoring training and development of new employees and offering effective leadership and direction to all employees
  • Evaluating employee performance, providing feedback and coaching in a timely manner and managing behavioral issues with corrective action as needed

• Responsible for taking ownership of overall store performance by:
• • Ensuring a consistent standard of excellent customer service
  • Monitoring store sales progress, store reviews and individual performance
  • Dedicating time on the sales floor to observe and coach the team on maximizing sales
  • Motivating employees and ensuring a focus on the Company’s mission and vision
  • Maintaining thoughtful store scheduling to drive revenue while controlling overhead costs
  • Responding to customers’ needs in a timely fashion and resolve customer complaints to their overall satisfaction while interfacing with the Regional Manager
  • Effectively leading the store and partnering with relevant departments as needed
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Systems:

• Accountable for accurately utilizing and training on all store systems and technology; POS, inventory management systems, METRC and online training systems.
• Accountable for cash intake including but not limited to creating and intaking change orders, counting out registers, completing daily deposits and recording accurate sales numbers in POS
• Accountable for utilizing Company SOP’s and distributing SOP’s to the team
• Responsible for utilizing Company tools, Intranet and Learn Brands for ongoing product training and company news and updates.
• Responsible for utilizing HR platforms to input store schedules, manage employee time cards and submit HR forms accurately

Compliance and Reporting:

• Ensure compliance with all local, state and federal regulations
• Responsible for maintaining compliance and reporting, and ensures communication and resolution in a timely manner.
• Assist in correcting any known inventory issues to ensure compliance.

Education and Experience Requirements

Education:

• Bachelor's Degree in business or related field or equivalent experience required
• An additional 2 years of experience in lieu of degree may be substituted

Work Experience:

• A minimum of 2 years of management experience required in a retail or similar industry leading a team of people.
• Strong organizational skills and attention to detail.
• Demonstrated ability to work with a diverse team of managers and sales associates, vendors, and community members. Success building and maintaining strong professional relationships.
• Strong oral and written communication capabilities.
• Effective at problem solving, conflict resolution and managing change.
• Regular and on-time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours regularly exceed 40 hours per week.
• Occasional travel may be required to support locations within the company.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.