Dental Receptionist

PRIMARY RESPONSIBILITIES Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.

SPECIFIC DUTIES

Reception Management Manage day-to-day operations of dental office

Open and close dental office according to office protocol

Review the office for a neat, professional appearance and make necessary changes

Check the daily schedule for accuracy and post it in all treatment rooms Answer and respond to telephone calls with professionalism

Review supplies for reception and provide order to Dr.

Ensure that HIPAA Notice of Privacy Practices Notice is on display

Patient Management Maintain a professional reception area; organize patient education materials, etc.

Greet and welcome patients and visitors to the practice

Check in patients according to office protocol, verifying and updating patient information Manage recall and inactive patient system

Oversee patient relations & handle patient complaints, under Dr. indirect supervision

Help explain office policy to patients

Confirm the next day’s appointments according to protocol and patient preferences

Schedule patients for efficient use of doctor and staff time

Check patient quick-fill list to try to fill in cancellation and no-show appointment times

Collect payment from patients at the time of treatment

Make follow-up appointments as needed

Prepare financial treatment plans and present plan options to patient at end of their appointment

Assist in the treatment room as needed Records Management Gather and accurately record insurance information from patients See that records are stored securely and handled in compliance with HIPAA privacy and security regulations

Accurately file patient information Arrange patient charts and radiographs for the next day’s appointments

Track cases and referrals to and from other doctors

Insurance Update insurance information on all patients at all times

Submit treatment plans for predetermination of benefits

Prepare claim forms for patients with dental insurance

Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by Dr.

Mail or electronically submit claim forms from office

Assist in the resolution of problems with third-party payers

Inventory Mangement Monitor inventory and order dental office supplies as needed

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location:

• One location

Typical start time:

• 8AM

Typical end time:

• 5PM

Job Duties:

• Greeting visitors
• Scheduling
• Correspondence
• Running errands
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Managing social media

Financial Duties:

• Submitting insurance claims
• Processing payments
• Billing
• Payroll
• Expense reports
• Purchasing office supplies

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place