Dental Front Office Receptionist - Full-Time (Bilingual)

Overview: At Marin Community Clinics we are a “family helping other families in the community” and we are always striving to be better for the people and the community we serve. As a Federally Qualified Health Center, we serve patients from all walks of life. No one is turned away and charges are based on each individual’s ability to pay.
Marin Community Clinics is looking for a Dental Front Office Supervisor to join our team.
The Dental Front Office Supervisor is responsible for the supervision of the daily operations of the Dental front office. This position will enhance customer service by providing supervision and coaching for the front office staff, and will take a team based approach to patient care and problem solving. The Dental Front Office Supervisor supports the dental care team including dentists, dental assistants, and front desk staff to provide comprehensive services to the MCC patient population. The Dental Front Office Supervisor works under the supervision of the Dental Clinic Manager to ensure quality health care services and efficient patient flow during clinic hours.
Work schedules

• Monday - Friday
• 8:00am - 5:00pm
  

Compensation & BenefitsOur mission informs our approach to your compensation and benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
Salary Range

• $18.00 - $21.00 per hour based on experience.
  Evening and weekend shifts (4 hours) with direct patient contact, include a 10% pay differential in addition to regular pay. Evening differential is paid only for completed 4 hour shifts that begin after 4:00pm.

Responsibilities:

• Greets, welcomes, and assists all clients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times. While maintaining a professional demeanor, answers inquiries regarding general clinic information.
• Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
• Calls clients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
• Processes walk-in requests for appointments according to established procedures. Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
• Accurately enters and confirms billing and demographic data in Dentrix for all clients during check-in process, capturing vital demographic data and authorized signatures.
• Verifies timelines of arrival, collects new patient private pay deposits. Clearly documents on the superbill. Prepares charts and superbills for appointments for both new and established clients in advance.
• Handles patient payments and responsible for accurate reconciliation of receipts and charges.
• Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
• Informs appropriate staff as needed for repairs or maintenance.
• Per protocols, schedules and maintains appointments in the Dentrix System including phone requests for appointments transferred from other employees and during client discharge. While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
• Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
• Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.
• Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
• Other projects/duties as assigned.

Qualifications:

• Previous dental front office and/or clerical experience preferred.
  
• Must be bilingual, fluency in English and Spanish required.
• Excellent, professional interpersonal and telephone skills.
• Demonstrated ability to communicate effectively and professionally.
• Excellent customer service experience and ability to demonstrate excellent customer service.
• Immediate and advance knowledge of computers and Windows environment.
• Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
• Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
• Ability to prioritize assignments/patients as needed.
• Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.