Dental Front Office Receptionist (Bilingual) - Part-Time

Overview: At Marin Community Clinics we are a “family helping other families in the community” and we are always striving to be better for the people and the community we serve. As a Federally Qualified Health Center, we serve patients from all walks of life. No one is turned away and charges are based on each individual’s ability to pay.
Marin Community Clinics is looking for a Dental Front Office Receptionist to join our team.
The Dental Front Office Receptionist performs clerical and patient services tasks required for the greeting, registering, and processing of scheduled and unscheduled patients in the reception area. Making patients feel welcomed is a primary responsibility of the Dental Front Office Receptionist position.
Work schedule available

• Sunday, Monday, Friday, and Saturday
• 8:00am - 5:00pm
  

Compensation & Benefits
Our mission informs our approach to your compensation and benefits program. Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
Salary Range

• $18.00 - $21.00 per hour based on experience.
• Evening and weekend shifts (4 hours) with direct patient contact, include a 10% pay differential in addition to regular pay. Evening differential is paid only for completed 4 hour shifts that begin after 4:00pm.

Responsibilities: Under general supervision, the Dental Front Office Receptionist’s primary responsibilities include but are not limited to:

• Welcoming all patients entering the waiting room, processing those who have appointments, and notifying patients of expected wait times.
• While maintaining a professional demeanor, answers inquiries regarding general clinic information.
• Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
• Calls patients to confirm next-day appointments and performs needed cancellations or rescheduling based on patient contract.
• Processes walk-in requests for appointments according to established procedures.
• Provides alternative medical service information for new patients who cannot be seen due to scheduling constraints.
• Accurately enters and confirms billing and demographic data in Dentrix for all patients during check-in process, capturing vital demographic data and authorized signatures.
• Verifies arrivals and collects new patient private pay deposits.
• Prepares charts and superbills for appointments for both new and established patients in advance.
• Handles patient payments and is responsible for accurate reconciliation of receipts and charges.
• Maintains the patient waiting room during hours of clinic operation.
• Informs appropriate staff for repairs or maintenance.
• Per protocols, schedules and maintains appointments in the Dentrix System including phone requests for appointments transferred from other employees and during patient discharge. While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
• Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
• Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.
• Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.

Qualifications:

• Fluency in English/Spanish required.
• Completion of college coursework preferred.
• Previous dental front office and/or clerical experience preferred. 1-2 year previous experience.
• Ability to demonstrate excellent customer service. Professional interpersonal and telephone skills.
• Demonstrated ability to communicate effectively and professionally.
• Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
• Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
• Ability to prioritize assignments/patients as needed.
• Ability to represent the Clinic in as very professional manner to the public and within the organization.
• Ability to handle personnel issues with confidentiality, tact and sensitivity.
• Knowledge of computers and Windows environment.
• Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
• Word processing skills at a minimum of 45 wpm.
• Competency in using the Internet.