Dental Front Desk Receptionist

Front Office Representative

Job Summary

· Greets patients, answers phones, schedules and confirms appointments

· Performs coding, billing and accounts receivables duties, including data entry of charges, payments and adjustments.

· Assists patients in understanding their insurance benefits and optimal utilization of such benefits

General Accountabilities

· Pulls patients' charts in preparation for each day's schedule.

· Greets patients, provides any new patient or update forms, schedules next visit appointments.

· Enters patient insurance information and charge data into billing system.

· Submits insurance claims and patient statements for all procedures performed on date of service.

· Prepares Explanation of Benefits and reviews with patient.

· Processes all forms of payments, including cash, checks and credit cards. Provides patients with corresponding receipts.

· Maintains patient ledgers to reflect services provided and payments received.

· Follows up on accounts receivables with patients and third party payors, re-bills claims, submits secondary insurance claims, and initiates account correspondence or phone calls to patients and/or third party payors.

· Responds to incoming correspondences or phone calls.

· Arranges patient payment plans.

· Communicates with specialty offices regarding patient referrals. Forwards radiographs as needed.

· Maintains files on all documentation, such as charge slips, Explanation of Benefits, and client or patient information.

· All cash and check payments collected must be submitted to employer at the end of each business day.

· Receives and maintains electronic/postal/office delivery mail communications. Forwards all specialty provider communications, vendor communications, invoices, statements, and any other communications requiring special attention to employer.

· *The company reserves the right to add or change duties at any time.

Job Qualifications

· Education: High school diploma or equivalent

· Experience: 2-3 years of related experience; or equivalent combination of education and experience

Skills

· Excellent verbal and written communication

· Problem solving

· Attention to detail

· Service orientation

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location:

• One location

Setting:

• Medical

Ergonomic Workspace:

• Yes

Administrative Duties:

• Scheduling
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Greeting visitors

Financial Duties:

• Processing payments
• Billing

This Job Is Ideal for Someone Who Is:

• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

This Job Is:

• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place