Delivery Assurance Team Lead

The Role
Manage and lead a team of 7-10 Delivery Assurance Field Representatives. The role of the role of the Delivery Assurance Field Representative (DAFR) is to represent the OEM at supplier vendors to ensure delivery of the Aero-Engine parts by committed dates. This role is very personable and will require the ability to maintain positive relationships at a variety of levels including engineers, buyers and program office at both supplier and OEM. You will be the eyes and ears of the OEM making detailed observations on part and process flow, identifying bottlenecks, and ensuring gap analysis and risk mitigation closure. In this role you will monitor MRP tools, production schedules, WIP (shop floor), and Non-conformances to provide status on commit dates and provide input for any necessary revisions.

Essential Job Functions:

• Become a leader in a successful and fast-growing global company.
• Ensure field rep deliverables are quality, clear and add value.
• Travel to suppliers in efforts to solve problems alongside of field rep.
• Market success to senior leadership by means of tangible material.
• Develop and mentor a team of field reps.
• Execute analysis tasks and make technical recommendations based on engineering judgment.
• Annual performance reviews.
• Document shortcomings and disciplinary issues appropriately.
• Able to adapt to dynamic customer requests and build customer relationships with a goal of above satisfaction.
• Ability to decipher multiple data streams and present them in Excel/PPT format

Secondary Job Functions:
At QuEST, we often challenge our team members to temporarily work outside the scope of their primary job functions to broaden their skills and help the organization. Some of these roles and opportunities include:

• Execution within multiple services
• Project Management: Execution and Support
• Technical Leadership and Technical Reviews
• Develop work instructions to ensure repeatability
• Personnel Management
• Onboarding and Professional Development: collaborate and mentor QuEST Team Members
• Cross-functional teams
• Geographic re-assignments
• Account Management and Sales
• Enabler roles, such as Human Resources, Technology Development, and IT
• Quality Management and Continuous Improvement

Qualifications

• 5-10+ years experience in Supply Chain activities
• Prior management and/or employee mentoring experience is preferred
• Experience improving supplier manufacturing delivery and building relationships with customers
• BS or higher
• Exposure to the Aero Engines is highly preferred
• Experience with project management preferred- required to actively manage tasks
• Proficiency with MS Office, particularly MS Excel, required

Personal Work Attributes

• Familiarity or interest with the Aero Engines industry preferred
• Self-motivated, disciplined, passionate, and organized
• Excellent verbal and written communication skills
  

Core Value Alignment:
Customer Focus: Strive to exceed our customers’ expectations each and every time
Teamwork: Draw strength from teamwork / collaboration irrespective of geographical, organizational, and cultural boundaries.
Accountability: We shall be quality conscious, process disciplined and strive for continuous improvement.
Change Championship: The speed at which we adapt is critical to our success.

QuEST’s continued success is based on the sustained alignment to the core values. Please be prepared to discuss the alignment of your personal values to these core values.

Typical Career Paths

• Technical Leadership: provide technical guidance, review other team members’ work, evaluate capabilities, develop team competencies, develop and improve technical processes, create technical collateral, and create technical tools.
• Managerial Leadership: project management, personnel management, alignment of team members’ efforts, set and evaluates annual goals, performance feedback, hire and onboard, and strategic business decision-making.
• QuEST is a rapidly growing world-wide company with a need for future global engineering leaders in our operations and sales organizations. Potential future roles could include operational business unit leader, global sales leader, or technical service line leader.
  
  Physical Requirements & Work Environment:
  
• Mostly Office Environments. Occasional Shop Floor involvement
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9 AM to 4 PM
• Ability to use personal transportation to visit customer locations.
• Due to the nature of the work, all candidates must be a U.S. Citizen.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location: Connecticut
Travel: < 100%
Compensation Type: Competitive wages. Position also qualifies for benefits including medical insurance, dental insurance, disability, life insurance, 401(K), tuition reimbursement, and vacation/holiday/sick time off.
Status: Full-Time Exempt
Reports to: Program Manager
Contact: TAT_NA@quest-global.com

Job Type

Full Time-Regular

Experience Level

Mid Level

Total Years of Exp

5 - 8