Datacenter Technician

Datacenter Technician

Reports to: Director, Data Center Operations Department: Data Center Team

JOB SUMMARY:

The Data Center Technician will be responsible for the day-to-day functions of the data center. Primary roles will center around hardware implementations, assisting with customer projects, inventory tracking, and supporting internal engineering teams.

ESSENTIAL FUNCTIONS:

• Perform day-to-day data center functions
• Cabling, installations, asset tracking, procurement, audit adherence, customer support.

• Ensures all hardware, software assets and configuration items (CMDB) are accurately documented throughout the implementation process following NTT standard

• Respond to and maintain tickets in accordance with department procedures

• Physical implementation of new and existing customer equipment. Includes racking, cabling, port provision and basic configuration
• Maintain all customer equipment
• Racking and cabling of customer telecommunication equipment including cross connecting circuits

• Reacts to incidents in a timely fashion that meets or exceeds the customer service level agreement and restores service as soon as possible

• Being part of a weekly on-call schedule
• Attend meetings and conference calls
• Perform audits in support of Compliance Team
• Manage Data center requests within Service Now ticketing queue
• Perform any and all other requests as needed.

• Maintains documentation

NON-ESSENTIAL FUNCTIONS

• Working as a point-of-contact

• Constantly improves the customer support experience.

• Working as a sell-in function

• Setting expectations in the field for executive briefings, datacenter tours, custom engagements

• Receives and ships inventory as needed

• Remains on the forefront of emerging industry practices and technologies.

• Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.

• Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.

• Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions.

• Effectively utilizes each team member to his/her fullest potential; motivates team to work together in the most efficient manner.

• Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions.

• Keeps track of lessons learned and shares those lessons with team members.

• Mitigates team conflict and communication problems; provides information that ensures interest and understanding.

• Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.

• Grows professionally and personally; eager to acquire new knowledge while promoting MTT values and culture.

QUALIFICATIONS:

• 1-3 years of project management experience
• Bachelor’s degree in Computer Science or equivalent work experience.
• Datacenter experience
• Aptitude to handle tools and hardware
• Knowledge/background in software industry products/services/applications
• Strong cross team/group/org collaboration skills
• Tactically oriented and highly detail oriented to support organization
• Excellent communication skills and experience working with external vendors
• Ability to interact in person with clients or account executives
• Enthusiasm and passion for the industry
• Understanding the ability to monitor, tune and troubleshoot various systems.
• Strong analytical, problem solving, and conceptual skills.
• Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments.
• Excellent oral and written communication skills, with the ability to communicate to various levels of management.
• Ability to adapt to changing business processes, technologies, and environments.
• Excellent organizational skills.
• Strong desire and ability to quickly learn, become competent in, and apply new skills.
• Excellent interpersonal and teamwork skills.
• Must be proactive and able to work with minimal supervision.
• Ability to work on cross-functional teams.
• Ability to work in pressure situations.
• Occasional travel for training and/or conferences.