Data Services Manager - Plus

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

Objective

The Data Services Manager - Plus is responsible for delivering an elevated data conversion experience to our valued APM Plus customers. This position is the first point of contact for all data conversion needs, and owns pre- & post-live follow-up to ensure customer success. As part of the APM Plus business initiative, the Data Services Manager will help drive improvements to the current data migration process to enhance the APM Plus customer conversion experience. The Data Services Manager provides a hands-on service experience by owning the collection, formatting and delivery of accounts’ data conversion.

Expected Outcomes

• Own and deliver successful data migrations for APM Plus customers
  • Master the AppFolio data conversion process
  • Manage data pulls, pre- and post- sale, including core data, financial data, add-ons, breakaways, remigrations & merges
  • Complete a data analysis/health check at kick-off to provide proactive coaching to assigned accounts & ensure a smooth data conversion
  • Manage entering additional data points and configuring APM and APM Plus features to provide an enhanced customer conversion experience
  • Partner with the APM Plus Onboarding Manager to define a successful conversion and drive customer interactions to ensure project success

• Innovate the data migration process to provide a differentiated experience for APM Plus customers
  • Work with Account Services team to define best practices for driving key milestones to avoid stalling data conversion and decrease duel entry period
  • Up-level opportunity to improve our data migration process to scale with APM Plus growth
  • Partner cross-functionally within APM Plus to elevate the conversion experience as a key value differentiator for sales & marketing

• Contribute to team culture and provide a differentiated customer service
  • Drive team initiatives and embrace the start-up mentality of taking initiative & helping with tasks outside of defined job responsibilities
  • Attend recurring APM Plus meetings and elevate the Account Services team by representing customer service needs cross-functionally
  • Drive credibility of our service offerings by delivering outstanding, proactive customer service
  • Put the customer first and maintain a customer-centric mindset at all engagements

Qualifications:

• Bachelor’s degree required
• Microsoft Excel knowledge preferred
• Outstanding customer relationship skills; ability to create and maintain strong positive relationships with Appfolio clients & overcome objections
• Excellent time management, analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong analytical capabilities for advanced problem-solving
• Ability to adapt and work efficiently in a rapidly changing, dynamic team environment
• Property Management knowledge desired
• Accounting Knowledge desired
• Able to travel 10% if needed (when travel resumes)

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Today our software solutions exist in two verticals including the real estate (AppFolio Property Manager, AppFolio Property Manager PLUS, and AppFolio Investment Manager) and legal (MyCase) industries.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.