Data Entry Specialist

About Carvana

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle

About the team and position

Carvana is looking for a knowledgeable and skilled compliance coordinator. This individual will be able to easily provide guidance to their team and support to peers. This person will serve as a role model and exemplify Carvana's culture, acting with the utmost integrity for the law and respect for our customers. This individual will possess outstanding investigative, collaborative, and problem-solving skills with the ability to drive informed and actionable solutions. Further, this individual will act as representative of our company to external parties and must be willing to take on that responsibility.

What you'll be doing

• Daily, you'll provide support for our registration team by:
• Reviewing customer paperwork to ensure accuracy and legal compliance
• Identify errors and inconsistent information and work to get them corrected promptly.
• Contacting customers to obtain any missing information for title and registration.
• Walking in registration paperwork to a local DMV and building a strong and sustainable relationship with our DMV counterparts
• Working directly with the leadership to correct paperwork errors for a quick resolution that helps our customer
• Inputting information into various databases to inform our team of what you see
• Serving as the local liaison, and expert, for the team for local title and registration compliance questions
• Act as a high-energy, forward-thinking self-starter.
• Other duties assigned.

What you should know

• High School Diploma, GED, or equivalent education required.
• A good understanding of local Department of Motor Vehicle policies, procedures, and regulations as it relates to vehicle registration.
• One year of experience is preferred in vehicle registration processing.
• Excellent attention to detail to ensure all aspects of the department are meeting title and registration regulatory standards.
• The ability to work collaboratively and cross-functionally with different teams and stakeholders.
• Ability to prioritize and react to changing deadlines in a fast-paced work environment on short notice.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.
• Appetite for self-initiation to pre-emptively research issues on the company's horizon.
• Strong background in problem-solving and continuous improvement processes.
• Lover of dashboards, data, and metrics and comfortable using Google Suite.
• Willingness to have fun and learn new things is critical, we're all in this together!
• Travel within the state will be required 30% of the time

A QUALIFYING CANDIDATE MUST HAVE.

• 1-2 years of work experience in an administrative or data entry capacity
• A valid driver's license.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy
• Ability to handle multiple tasks and priorities effectively
• Computer literacy and data entry skills
• Excellent customer service skills
• Professional written and verbal communication skills
• Ability to adapt to change
• Attention to detail
• Ability to handle multiple tasks and priorities effectively
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
• High School Diploma, GED, or equivalent education REQUIRED

We'd love it if you also have

• Experience working with varying registration vendors and with different state registration guidelines

What we'll offer in return

• Full-Time hourly position with competitive pay and benefits
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.
• Must be able to travel be away from home for extended periods of time

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

All applicants must pass a Department of Transportation screening process.

Hiring is contingent on passing a complete background check and drug screening.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.