Data Discovery Desk Manager, AWS Data Exchange

• Bachelor's degree in a field relevant to business, program management or operations
• 5+ years of relevant work experience in a project/program management/operations role focused on post-sales, customer service or customer success

AWS Data Exchange is looking for an experienced professional to established and run the AWS Data Exchange Data Discovery Desk. The Data Discovery Desk is an exciting new function that will help AWS Data Exchange subscribers find and subscribe to the data they are seeking on AWS Data Exchange. The Data Discovery Desk Manager will be responsible for triaging and managing customer requests to get the data they need from the right source, and developing insights to inform enhancements to our search and discovery experiences. This is a fantastic opportunity for someone who is creative and scrappy and is excited by setting up a new customer facing function from scratch within a growing AWS service team.

AWS Data Exchange is democratizing the way millions of customers find, subscribe to, and use third-party data in the cloud. We have thousands of data products from more than 180 data providers, and we make it easier for developers, academics, enterprises, and scientific researchers to find the data they need to cure diseases, manage their food supply chain, and recommend the best movies when all you want to do is relax. As a recently launched service based in NYC, this is your chance to work in a start-up like environment within AWS. To learn more about Data Exchange, please visit: https://aws.amazon.com/data-exchange/

Responsibilities:

• Set-up the AWS Data Exchange Data Discovery Desk, including operational processes and procedures.
• Own and manage a queue of incoming data requests from external customers and internal personnel
• Own communication for all incoming requests and proactively respond with a range of data product recommendations
• Become a catalog expert and be able to develop a wide-range of knowledge regarding available data products
• Develop, maintain, and optimize processes to capture incoming data requests from customers
• Communicate and collaborate with other internal teams to ensure AWS Data Exchange Data Discovery Desk is appropriately integrated in wider AWS Data Exchange operating models
• Create best practices guides and work with Product Management to enhance the AWS Data Exchange User Guide
• Use data requests to derive insights regarding data needs and work across the AWS Data Exchange BD teams to adjust strategies based on insights
• Work directly with Customer Support to ensure that customer issues are resolved as expediently as possible
• Collaborate with the Business Intelligence team to define metrics to measure and drive success

Life/work balance
Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work from home some days, as travel can be up to 50% to meet with customers, prospects, partners, account teams. Work hours can be flexible and typically self-defined. Preferred locations for this role are New York, Boston, San Francisco, Seattle, or London. However, virtual or other locations in similar time zones will be considered depending on candidate experience and relative location to key stakeholders.

Mentorship & Career Growth
We are dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth. You will work on projects and tasks that will develop your skills and enable you to take on increasingly complex tasks.

Inclusive Team Culture
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

• Experience developing and continuously improving upon business processes that help an organization operate smoothly
• Experience delivering results independently in a fast-paced, rapidly changing environment with a sense of ownership
• Experience handling multiple tasks and competing priorities from a variety of internal and external stakeholders
• A baseline knowledge of different data types, including location, audience, transaction, consumer insights, and financial market data
• Experience using BI tools and CRM software (e.g., Salesforce.com, Tableau)
• Experience with AWS services and/or other cloud offerings

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit: https://www.amazon.jobs/en/disability/us

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.