Data Center Technician

Cloud Data Center Technician (TBD Shift) – Direct hire with ORACLE CLEARANCE REQUIRED (Sterling/Ashburn, VA)

Are you interested in supporting large-scale distributed infrastructure for the cloud? Oracle is aggressively investing in the Oracle Cloud to provide the broadest, most comprehensive service offerings in the industry and transforming how Enterprises view the cloud. Only Oracle offers a complete suite of integrated services that include applications as a service, platform as a service and infrastructure as a service – eliminating the data and business process fragmentation that come with cloud silos.

If this is the challenge you are looking for and you meet the following requirements, we want to talk to you!

Department Description:

Oracle’s Cloud Data Center Operations team is building and supporting new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best in class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.

https://cloud.oracle.com/iaas/products

Position Overview:

The Oracle. Data Center Technician is an enterprise data center position. Training will be given in all needed areas.

An Oracle a. Data Center Technician you will have an opportunity to develop skills related to DC Operations and provide support to the local support teams. You will learn to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Center environment and systems you understand which issues to escalate and their appropriate resolver groups. You will create maintain and improve processes and documentation on technologies you support, understand all aspects of the equipment you support, know how to innovate and make decisions on your own, take direction and feedback when it is given, pay attention to all details involved. As well, you will help introduce automation with the aim of simplification.

Responsibilities:

Act as technical liaison for our technical teams. Champion standardization, innovate to simplify, increase efficiency while driving down cost. Ensure that contractors and vendors are delivering quality services and that all SLAs are being met. Execute small projects on your own and work with management to plan and complete large local projects. Understand all aspects of the equipment you support. Proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. Making recommendations to resolve system errors and performance issues and take corrective actions.

Qualifications:

Must demonstrate strong foundational knowledge of 2 or more of the following areas

· Systems administration (Linux and/or Windows Servers)

· Strong troubleshooting skills

· Understanding of Networking (DNS, TCP/IP)

· Understanding of scripting (Java, Perl, Ruby, C#, and/or PHP)

· Demonstrated examples of process improvement execution

· Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

· Excellent oral and written communication skill

· Ability to take direction, understand SOPs/ MOPs, and escalate appropriately

· Open to provide after-hours support as needed

· Experience supporting large, Enterprise customers in an Operations environment

Candidate Profile:

Knowledge of data center ecosystem (cooling, electrical, networking, and structured cabling)

· Bachelor’s degree or equivalent work experience preferred.

· 1 year relevant experience in a Support / Operations role preferred.

IT Hardware Concepts:

· RAID

· SAN

· x86 Architecture

· SCSI

· Linux/Unix Administration:

· Boot Process

· GRUB/LILO

· File Systems

· Network device and protocol configuration

· Directory Structure

· Performance Management/Troubleshooting

· Base Operating System Install

· Some experience with Perl, Python, Bash or Java

· Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs

· Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).

· Networking Protocols (OSI Model)

· Copper/Fiber Optic Testing/Cabling Standards

· Project management, organization and problem solving skills with a drive for results.

· Strong troubleshooting and performance tuning skills.

· The position has a physical component requiring the ability to lift up to 75 lbs and may require working in cramped spaces or elevated locations.

Top 3 skill sets / technologies in the ideal candidate:

1. Sun /Oracle Hardware or any major server technology experience

2. Linux Operating systems experience

3. Virtualization experience

Employment for all candidates is contingent upon pass a background check.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.