Dallas Technology Consulting Business Transformation & Strategy - Payments (Financial Services) Associate Director

The Protiviti Career provides opportunities to learn, inspire, and advance within a collaborative and diverse company culture. We hire curious people for whom learning is an everyday activity. We fuel your curiosity with challenging work, talented colleagues, and creative learning resources. At every level, we champion leaders who influence and achieve results. We encourage you to “bring your whole self to work” – all of your motivations, passions, priorities, and commitments – as these things bring us closer to exceptional.

That's Living Protiviti.

We strive to recruit and hire the best talent, and it does not stop there. Once you join us, we promise to help you bring your career to life through exceptional work experiences, a culture passionate about learning and development, and a dedication to what matters to you.

Are you inspired to make a difference?

Then you have come to the right place.

The Dallas office is seeking a Business Transformation & Strategy - Payments Associate Director to join our growing team.

Associate Directors take the lead role in strengthening our relationships with key clients and provide seamless guidance in the completion of these engagements. Associate Directors have a solid understanding of their client’s business and demonstrate technical competence in their solution and industry. Associate Directors have the opportunity to develop new projects at loyal clients and also help identify new developing clients. Associate Directors are responsible for the success of all client-related work within their portfolio and manage the success of these engagements. Associate Directors develop lasting relationships within the business community and are respected for their areas of expertise.

• You are passionate about building trusted relationships with C-level executives and providing superior service that is used as a reference in obtaining additional work.

• You take the lead role in maintaining primary contact with significant clients while managing their expectations, project scope and the related operational matters.

• You enjoy participating in engagement sales opportunities and consistently develop work at existing clients.

• You have an interest in converting client business challenges into additional sales opportunities.

• You enjoy discovering new opportunities with current and potential clients and through thought leadership, proposal writing, and client interactions.

• You design and develop thought leadership materials to be shared with your colleagues and your network.

• You promote Protiviti’s mission, vision, and values and encourage collaboration across your teams to ensure effective execution.

• You have an inherent interest in project management and team leadership. You seek new ways to create extraordinary development opportunities and ways for your team to make an impact on our clients and communities.

• Experience in guiding alignment between IT and the business strategy, while considering operational and regulatory drivers in service areas including but not limited to:

• IT Infrastructure Transformation - addressing Technical Debt of aged infrastructure and designing plans to achieve core modernization. Knowledge of leading-edge infrastructure technologies such as: SD-WAN, Virtualization, Hyper-convergence, Enterprise Data Storage

• IT Strategic Planning & Implementation - working with client executives to develop 1 - 3 year IT strategic plan that aligns to organizational requirements for both current operations and future growth initiatives.

• Enterprise Architecture - Analyzing, defining, and executing enterprise change toward desired business vision and outcomes.

• Previous experience with FSI Products/Services/Solutions, including but not limited to; Commercial Banking, Capital markets, Insurance, Asset Management, Broker-Dealer or FinTech/RegTechPrevious experience with Technology or Retail Products/Services areas related to payments, including but not limited to: strategy, payment partnerships, acceptance, marketing, product development, and product management.

• Knowledgeable of payment systems in the US and globally. Great experience with the traditional four-party model for processing, clearing, and settlement of payments.

• Experience with new technologies that are changing the way payments are processed including, blockchain, crypto-currency, real-time payments, and robotic process automation

• Working knowledge of the networks, applications, and infrastructure that accept, process, transmit and settle payment transactions

• Basic knowledge of treasury systems at both a large enterprise as well as within a financial services client.

• Working knowledge of ecommerce platforms, payment gateways, fraud tools, payment reconciliation and similar functionality

• Experience with security, including PCI compliance, privacy, network segmentation, and penetration testing

• Knowledge of product and technology strategy including strategy development, portfolio review/management, business case development, competitive analysis, etc.

• Working knowledge of the financial services industry, the issues facing firms in the industry and managing risks inherent to money movement

• Working understanding of the regulatory environment and critical regulatory bodies/frameworks that influence the financial services industry

• Ability to work with a diverse portfolio of clients across industries

• Supervisory experience of teams including Consultants, Senior Consultants, Managers, and Senior Managers

• Advanced project management, status reporting capabilities and experience managing multiple workstreams

• Ability to network and build lasting relationships

• Bachelor’s degree in relevant discipline (e.g. MIS, CIS) required

• 12+ years in a related field required; preferably in professional services and/or industry

• Certifications including but not limited to disciplines such as security (e.g., QSA, CISSP), application life cycle management (e.g., PMP, Agile Scrum/Product Owner, SAFe, DevOps), service management (e.g., ITIL) are strongly preferred

• Technology specific certifications around VMware, Amazon Web Services, Microsoft Azure, MCSA/MCSE, Cisco, etc. are a plus

Include below bullet if FSI, delete if not:

• Previous experience with FSI products/service areas including but not limited to commercial banking, capital markets, bank cards/payments, insurance, asset management or broker-dealer

We travel throughout the month frequently based upon client requests/commitments. Travel may include suburban, regional, or out of state locations.