CustomerSpecialist

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer’s location or customers can drop by our service center. Job SummaryThe Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will work with the customer directly to schedule appointments and answer general questions, concerns, and problems. The CS must communicate effectively in person and by telephone, e-mail, snail mail, and digitally. Responsibilities

• Provide exceptional customer service to every customer
• Answer inbound calls generated from our marketing and advertising activities Communicate effectively to collect information from the customer and provide accurate and necessary information to the customer
• Schedule service calls using our field service management software
• Provide friendly, courteous customer service to customers and Nerds
• Support franchise owner with sales, marketing and daily operations activities

Qualifications

• People-oriented, with the mindset that the customer is always right
• Takes pride in getting work done accurately and timely
• Some experience in sales and marketing desired
• Assist manager with inventory activities as needed

Benefits/Perks

• Great culture
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.