Customer Technology Consultant

Company: FedEx Services
Job Title: Customer Technology Consultant
Job Requisition Number: RC424089
Category: Information Technology
Pay Type: Exempt
Locations:
San Diego, California 92154
United States

Job Summary:

Under close supervision, serves as a central point of contact for a defined internal/external customer base to consult, implement and address problems with customers on FedEx automation portfolio and/or FedEx deployed technologies. Responsible for installation and optimization of company's software products and systems at customer sites within an aligned territory. Provides solutions and serves as liaison between business customers and technology development. Special projects as assigned.

Job Specific Information:

Consultative Skills

• 
  Strong ability to communicate and collaborate with customers. Ability to analyze and consult on end-to-end supply chain technology solutions.
• Experience and/or understanding of E-Commerce applications. Knowledge of cloud-based applications and architecture.
• Strong presentation and organization skills are essential.

Territory Management

• Strong project management and time/territory management skills
• Understanding of general business applications and services (ERP, order life-cycle management)
• Takes initiative with researching, escalating, and resolving complex issues
• Ability to effectively collaborate with internal business partners

Technical

• Knowledge of RESTful APIs, web services, XML/JSON
• Experience in programming (VB is preferred, other languages such as Java, Python, and C/C# are acceptable)
• Experience with SQL, ODBC, and database integration
• Experience with working in Windows 10 and Windows Server environment
• Experience with Networking and client-server technology
• Understanding of local area networks

Domicile: This position will be domiciled in San Diego, CA.

Remote Work: The ability to work remotely within the United States may be available based on business need.

Relocation: Relocation assistance may be available based on business need.

Minimum Qualifications:
Bachelor's Degree in computer science, computer engineering, or information systems and/or equivalent formal training or work experience. Two (2) years equivalent work experience in computer support information technology environment, and desktop computing along with the ability to apply basic computer concepts, theories, principles and methods to projects, business problems, issues and/or questions. Strong written and verbal communication skills. A related Master’s Degree equals two (2) years experience. More advanced degrees may offset experience requirements.

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World’s Most Admired Companies" – 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" – 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" – 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.