Customer Support/Help Desk Specialist

We are looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

You will:

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk customers through the problem-solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products, and services

You should have:

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases, and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

We would also love it if you had:

• A degree or some higher education
• Experience in a help desk position
• Knowledge of command-line utilities and SQL

*
Benefits: *

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Plan
• Paid Time Off

Work Location:

• Piney Flats, TN (This is not a remote hire position)

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Plan
• Paid Time Off

Work Location:

• Piney Flats, TN (This is not a remote hire position)

Business Information Systems extends employment opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national original, pregnancy, marital status, veteran status, physical or mental disability unrelated to the employee’s ability to perform his/her job and/or any other characteristic protected by federal, state or local law.

Business Information Systems participates in the United States Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Business Information Systems is an Equal Opportunity Employer committed to creating a diverse workforce.

Please use the links below for important information when applying for work with Business Information Systems in any location:
E-Verify Notice_ | Right to Work Notice _English_ or _Spanish

About Business Information Systems:

Business Information Systems (BIS) is a data systems design partnership company founded in 1977 to help businesses and municipalities find solutions by using the latest computer technology and programming techniques.Now, over 40 years later, we are continuing to expand and grow. In addition to the numerous solutions we offer, we have expanded our development to offer robust custom statewide motor vehicle solutions to meet the needs of any state.We employ over 125+ team members and continue to meet the needs of over 300+ government entities and commercial customers throughout the states of Tennessee, North Carolina, South Carolina, Kentucky, Arkansas, and Virginia.We are proud to provide 100% complete customer satisfaction and our business volume has continued to grow over the years as a result.

Job Type: Full-time