Customer Support & Sales Rep

New salary info: this role has been updated to a base rate of $16/hour!

Are you dedicated to providing exceptional customer service and driven to get results? Join Asurion’s front line support team today as a Remote Customer Service and Sales Agent!

Our starting pay is $16.00 per hour (+1/hour for bilingual Spanish). We are offering a $3000 sign on bonus to be paid as $1000 after 30, 60, and 180 days. Must start by October 4th or October 11th to qualify.

This position will be onsite at 10720 W Sam Houston Pkwy N, Houston, TX 77064. New employees in this role will earn a $500/paycheck stipend through the end of 2021 to help with any expenses needed to return to the office. Details on this incentive are below.

As a Customer Service and Sales Rep, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices, device upgrades, and resolve customer issues. This position will take all incoming phone calls.

You will sell our In-Home warranty service and other product offerings to customers on every call. You will engage with customers to understand their technology and sell protection/tech support solutions. Customer Care and Sales Reps have a passion for selling services & solving problems. You will Serve, Solve and Sell!

Asurion is excited to share great news - We are hiring and we want to see you in person! With this excitement comes innovative ways to keep the culture alive as well as maintain safety protocols for everyone in our site. Beginning August 23, newly hired Asurion team members who return to the office full-time will receive a stipend of $500 per paycheck to help with any expense needed. That’s right, Asurion is not telling you what to spend it on! That is at least $1000 per month! Whether that’s transportation, an updated wardrobe, child care, or whatever you may need to work in our site – it’s up to you! Our return to site stipend will be in effect through the end of 2021. Our number one priority is your safety. We have taken measures to ensure safety protocols stay in place at all of our physical sites. Protocols that will be in place are socially distanced work spaces, temperature checks, frequent sanitation and required masks when away from desks. We are committed to a safe working environment while continuing to maintain our culture with our number one asset, Our Employees!

About Asurion: As technology evolves, so does the complexity of making it all work. Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 20,000+ employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)

Work Location:

• One location

Work Location: One location