Customer Support Administrative Assistant

Position Title: Customer Support Administrative Assistant

POSITION SUMMARY

Assist both Customer Support Managers with incident investigations, team administrative functions and tasks. Must be able to work under pressure, multi-task and handle confidential matters with discretion.

PRIMARY FUNCTIONS

• Forms for the Customer Support Team
• 3rd Party Payer Accounts
• 3rd Party Inspections
• Removals
• Reinstalls

• Confirmations calls for all appointments at 48 hour and 24 hours.
• Clearing voicemails and returning calls
• Reads and routes incoming mail.
• Assist in organizing accident/incident folders
• Call Transcriptions for accident/incident report investigations
• Create and post outgoing letters:
• Out of Specfication Usage
• Full and Final Settlement Letters
• Contact Request Letters

• Package and post:
• Orthopedic Cushions
• Welcome Packs
• Quick User Guide Posters

• Order Amendments
• Refund Requisitions
• Makes copies of correspondence or other printed materials.
• Prepares outgoing mail and correspondence, including e-mail and faxes.
• Book operations travel as needed (back-up)
• Projects assigned by management
• Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

SKILLS

• Proficiency with computers, Word, Excel, Powerpoint
• Analytical Thinking
• Ability to handle and prioritize multiple tasks
• Communication skills
• Interpersonal skills
• Organization and planning skills
• Extreme attention to detail

ATTRIBUTES

• Analytical and critical thinking
• Professional communication
• Ability to work and contribute to a positive team environment
• Adaptability
• Ethics
• Adheres to work schedule

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

NOTE: This job description is not intended to be all-inclusive.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location