Customer Success Manager

Job Description:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their subscription; resulting in customer satisfaction, retention, and growth
• Introduce services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their membership
• Collaborate with internal partners to overcome obstacles and maximize the value delivers to clients
• Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
• Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

Essential must-have skills:

• 1-2 years relevant professional and/or internship experience
• Bachelor’s and/or Master’s degree
• Proven track record of success fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Remotely:

• Temporarily due to COVID-19