Customer Success & Inventory Manager - PRM

About Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit www.AllerganAesthetics.com.

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results.

Customer Success & Inventory Manager, Plastics & Regenerative Medicine

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

If you have a passion for Customer Success and enjoy data analysis, proactive problem solving and deploying inventory solutions that drive results we want to hear from you. We are looking for someone who will proactively ensure the timely and successful delivery of solutions that anticipate customer needs while minimized inventory waste. You are “The guardian of the Inventory.” You will become an expert in all inventory management programs to build custom solutions that result in true customer enablement.

YOU ARE more than just a title, YOU ARE…

• A Relationship Builder– You enjoy building strong relationships with customers and sales and take pride in being a trusted advisor and business SME
• An Inventory Guru – You manage and develop client accounts to best utilize our inventory programs to meet case needs while reducing waste.
• Passionate about Analysis – You love data analysis and enjoy digging through data to identify trends and patterns to build world class solutions that meet customer / business needs.

You Will

• Drive consignment optimization and turns performance to ensure that each customer has the right product, at the right time while minimizing idle inventory.

• Monitor consignment turns to ensure product mix meets demand needs
• Schedule consignment audits
• Route updates / approvals, and contract changes
• Ensure deployed inventory meets appropriate shelf-life needs
• Proactively identify and schedule returns / swaps of low turning inventory to ensure it is returned prior to expiration
• Investigate lost inventory to establish causal factors and route write-offs for approval

• Handle inquiries into outstanding MSL (managed field stocking locations) inventory to ensure timely return to stock and billing out of consumed inventory
• Research pricing discrepancies with legal and contracting teams to validate correct pricing and ensure the Sales Operations team can accurately correct billing errors.
• Work with the PRM sales force to keep inventory metrics (outstanding, expired, implanted) front of mind to keep deployed inventory status accurate, expired product returned and consumed product billed out.
• Provide ad-hoc sales trending and historical reports to sales team and Corporate Healthcare as needed to inform accurate business decisions.
• Serve as SME for all PRM inventory programs to provide strategic direction and presentations to sales and customers in pursuit of ensuring customers are enrolled and engaged in the best programs to meet their inventory needs.
• Serve as point of contact for researching Accounts Receivable concerns for key customers to resolve underlying issues delaying invoice payment
• Proactively identify underperforming accounts (high return rates, underutilized inventory etc.) to root cause underlying factors and rollout best inventory programs to ensure their success.

Qualifications

YOU BRING:

• At least three (3) years’ experience in a client-facing role with a similar function (account management, customer success, business development). Experience with inventory management strongly preferred.
• Prior experience with detailed data analysis, experience in Excel data analysis (Pivot tables etc.) strongly preferred.
• Successful experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end Customer Operations Process.
• Bachelor’s degree required, professional certification in Supply Chain Management, Business Management or related field strongly preferred.
• Fluent in English

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
Yes, 5 % of the Time
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.