Customer Success Associate

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 80 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Customer Success Associate to join our Northeast district and help us achieve our ambitious goals for our business and the planet.

What you get to do:

• Support the team’s day-to-day activities and projects in collaboration with Customer Success Directors and Customer Success Managers.
• Project management, SaaS application configuration, data analysis, and troubleshooting, customer training, onsite meeting support, trade show support, and PowerPoint material preparation and delivery.
• Metrics reporting, customer support, issue coordination and resolution, Salesforce.com administration, and market analysis.
• Work closely with a broad range of internal stakeholders, such as customer success, marketing, finance, and accounting experts, reporting, etc.
• Ad hoc reporting
• Manage your own workload, with strong input into what lands on your plate and flexibility on where, when, and how you do your work

• Passion for our mission and the stories we can tell with the data we provide to our clients.
• A strong desire to learn and grow through your work in collaboration
• Attention to detail to ensure that our reports are accurate, and we are following consistent processes to generate them
• Motivation to increase your ownership and responsibilities over time
• Compassion and team spirit to support our clients and your fellow teammates
• An ideal candidate will have an interest in energy, data, utilities, and Software-as-a-Service (Saas) products.
• Analysis of data sources, whether it be engagement metrics, marketplace sales, or financials, to find patterns, trends, and insights, and presenting them to drive decision making. Comfort with pulling data together from different sources, and independently, finding and building the story it tells is crucial.
• Regular updates in project management tools such as salesforce.com, and insight
• Participate in training sessions with customers including helping prepare content
• Provide strong and timely financial and business analytic decision support to business partners and various organizational stakeholders
• Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows

What you bring to Uplight:

• At least 2 years of experience in business systems analysis, project management, or customer success, preferably at a SaaS or technology company
• Background and interest in exploring new technologies
• Interest in working in a fast-paced multi-disciplinary environment
• Outstanding written and oral communication skills
• A natural affinity for working across departments to drive cross-functional workstreams to completion and an independent thinker who proactively identifies issues, interdependencies, and solutions
• You care about energy, its impact on our clients, their customers, and the world
• Willingness to travel up to 20% of the time (at some point in the future!)

Bonus Points:

• Experience working on remote teams

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

• Are proud to be over 300+ rebels with an important cause by helping to create a more sustainable planet.
• Are committed to the environment, our employees, and our communities.
• Are focused on career growth by following defined career ladders
• Take our work and mission seriously and….we love to laugh!

We also:

• Provide a 401k Match
• Have an innovative flexible time-off policy
• Keep you energized with plenty of food and drink
• Monthly wellness stipend
• Peer to Peer recognition program
• Management by objectives bonus plan (change if commission role)
• Innovated flexible time off
• Keep you energized with plenty of food and drink (when our offices reopen)

Salary Range: $45,000 to $55,000 (dependent on experience)

Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.