Customer Service/Front Desk Coordinator

The Customer Service position is the face of our company, the first person a customer meets or speaks to on the phone. This position is required to be physically in the office and is not available to work remotely. During non-COVID times, many of our customers (RV/storage/apartment/commercial) love to stop by to make a payment. Remembering customer names and having a good rapport is a big part of everyday here, now even more so as we greet customers over the phone or support their needs online. This position helps serve as the glue for our organization in its support of customers and is responsible for excellent service, sales, and account management at the front desk.

This position works Monday-Friday, 8 to 5 p.m. and is part of the customer service/accounting team. Hourly wage is $18-20/hr (depending on experience) and healthcare benefits, paid time off, life insurance, long term disability and other perks offered.

Candidates must be a strong team player who will demonstrate drive and initiative with a positive and professional approach. Technology usage is an important aspect of this position and crucial in how customer service is delivered. This position requires a strong attention to detail, good communication (written and verbal) and the ability to demonstrate problem-solving skills, to change direction in response to changing work situations, and to accommodate different working styles and cultures. The ability to support sensitive issues, deal with ambiguity, and exercise time management in order to prioritize workload is key. We seek an individual who demonstrates integrity, dependability and a track record of following through on commitments.

Rowley Properties is a third generation property development/property management firm in Issaquah since 1954. The Rowley’s are unique as they redevelop the land they own over time to meet the needs of the community. We own and manage a broad range of properties from RV parking, storage units, commercial office space, flex space, residential apartments and a Hilton Garden Inn and Homewood Suites hotel.

The following list are typical duties for the Customer Service Representative position:

Front Desk-

• Serve as primary at front desk
• Provide excellent customer service
• Answering incoming calls for the Company
• Describe Rowley Properties portfolio and properties available for lease
• Lease storage units and RV spaces at the front counter
• Serve customers and tenants in person, via phone and/or email by taking maintenance requests, giving directions, transferring interest in units or vacating units (RV/Storage), inputting address and phone number changes, making keys, etc. Review available unit list and follow up with people on the wait list
• Process tenant payments (cash, credit card, and checks)
• Process accounts receivable reminders and follow-up calls
• Perform delinquency procedures (to include auctions, if needed)
• Troubleshoot any customer account issues
• Prepare daily deposits (there can be multiple at times)

General Office Support -

• Assist with Residential and Commercial lease population (help property manager(s) fill out)
• Assist with utility bills scanning and coding
• Perform general clerical duties to include but not limited to operating the copy machine, postage meter, and key cutting machines
• File, type, and data entry. Prepare correspondence
• Keep the office orderly and professional in appearance; prepare the office for business each morning and close each evening to include sanitization of office “public” areas
• Prepare conference rooms for meetings, check conference rooms after meetings
• Process incoming mail and outgoing mailings
• Sign for and distribute UPS/FedEx packages
• Track, analyze and order office supplies to have items in stock at all times
• Coordinate office equipment service calls
• Other duties as assigned

Customer Service Requirements -

• High school diploma, general education degree or equivalent
• Proven customer support experience
• Comfortable using computers and application of word processing skills
• Proficient with Microsoft Office and Windows, to include web skills (search engine, digital conferencing, educational tutorials, etc.)
• Strong written and verbal skills
• Sales experience is a plus, but not required