Customer Service, Verifications Specialist

Better Intelligence. Better Technology. Better Teams.

Global HR Research (GHRR) is one of the more advanced employment screening providers with deep industry expertise and highly intuitive technology coupled with best-in-class service. GHRR is completely transforming the most critical task that every company depends on for success hiring new employees for the better.

To be better by every measure, we hire the best of the best.

From engineering to marketing, sales to support, were some of the most hardworking, honest, and honestly-obsessed-with-client-success people around. Were diverse and dynamic, team-driven and service-obsessed. And were always looking for the best and the brightest to help us revolutionize the way employment screening works.

We are looking for Dynamic individuals to join our GHRREAT organization. We offer competitive wages, Health & Wellness Benefits on day one and so much more.

Come BE GHRREAT with Global HR Research.

The Verifications Specialist position will report to the department Supervisor/Team Lead. The Verification's Specialist is responsible for verifying information provided by applicants.

Job-specific knowledge will be obtained through training and hands-on experience. The procedures we follow to deliver a complete and compliant report will change occasionally. The Verifications Specialist will be instructed in any new policies or procedures, so that they can anticipate potential issues for clients and provide assistance to clients in adapting to any changes that may affect the clients results or the manner in which they are obtained.

Primary Accountabilities

• Conduct phone interviews and internet based research to complete and verify employment, education and Professional License information as reported by Client applicants.
• Organize assigned work to be completed in priority order, within an assigned time frame.
• Communicate with individuals via telephone to complete assigned employment, education and reference verifications.
• Reconcile any discrepancies identified during the investigation.
• Ensure client guidelines are followed.
• Monitor pending work levels to ensure timely completion of Client background reports.
• Maintain strict quality standards.
• Contributes to the team effort by accomplishing related results as needed.

Key Competencies

• Individual responsibility and accountability is paramount in every role at GHRR Fulfilling these requirements in a supportive and professional manner in all interactions is expected.
• Understanding of current web-browsing technology and effective use of internet navigation tools.
• Ability to work in team oriented, fast-paced environment.
• Ability to meet and/or exceed daily production quotas.
• Typing (40-45 WPM)/ 10-key Number Pad skills.
• Proficient with most Microsoft Office suite (Word, Excel, Outlook).
• Data Entry/ Database Navigation skills.
• Written and Verbal Communication skills.
• Organization skills for electronic and physical files and documents.
• Ability to work effectively with standard office equipment (telephone, copier, fax).
• Maintain Confidentiality/Maintain Professional Discretion.
• Multi-task between elements such as phone and PC.
• Ability to work in a fast-paced and high-volume environment.
• Active listening skills to interpret information accurately.
• Persistence and assertiveness in obtaining information.
• Ability to work well independently and in teams.
• Ability to focus attention on details.
• Ability to work under pressure and meet tight deadlines.
• Ability to learn and understand highly specialized and detailed information.

Requirements.

• High School diploma or equivalent
• Ability to efficiently and effectively use MS Office programs
• Experience in customer service-related activities such as high volume call centers, customer support centers, insurance claims centers, help centers for financial institutions, scripted call contacts, or service support lines preferred.
• Strict attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production
• Ability to utilize and leverage available training documentation and process guides to resolve issues and meet production targets.
• Ability to leverage multiple data research and processing applications internal and external to meet or exceed expected production targets on a daily basis.
• Ability to meet quality targets set by the organization.

Work Environment

Typical level of noise for the work environment for this job: Moderate noises (examples: business office with computers and printers, phones, light traffic)

EQUAL EMPLOYMENT OPPORTUNITY

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment in employment opportunities or practices on the basis of race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin or any other legally protected class.

Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.