Customer Service Technician

GENERAL DESCRIPTION OF POSITION
The Customer Service Technician position works at customer sites to install and maintain food safety intervention systems as well as identify new opportunities within existing customers. Through theoretical principles, experience and hands-on performance, this position solves problems and applies performance modifications to our existing food safety intervention solutions to provide superior products and service that is even better than our products. This is a customer-facing position requiring that the employee be fully vaccinated. *THIS IS A SAFETY-SENSITIVE JOB FOR PURPOSES OF THE ARKANSAS MEDICAL MARIJUANA AMENDMENT*

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ESSENTIAL DUTIES AND RESPONSIBILITIES*
1. Responsible for working with the assigned Business Unit to install and maintain food safety intervention systems and apply upgrades and enhancements to existing systems.

2. Provide regularly scheduled maintenance and training of plant personnel in the proper operations and maintenance of system.

3. Manage customer service activities for multiple plants within an assigned region. This will require being the primary point of contact for plant personnel.

4. Interfaces with customers to achieve outstanding customer loyalty through superior customer service.

5. Perform any other related duties as required or assigned.

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QUALIFICATIONS*
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

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EDUCATION AND EXPERIENCE*
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training, or equivalent combination of education and experience.

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COMMUNICATION SKILLS*
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization

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WHAT WE OFFER: *

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Employee Assistance Program
• Training & Development Opportunities

Packers Sanitation Services, Inc. (PSSI) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If an employee requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

Brand: Safe Foods
Address: West Coast Region Seattle, WA - 98122
Property Description: TBD - Safe Foods
Property Number: TBD

Job Type: Full-time