Customer Service Support Specialist

We are hosting open interviews every Tuesday from 10:00 am - 4:30 pm at our Onalaska Goodwill. Free to attend and spread the word.

Create impact. Celebrate the possible. Join our Goodwill family as a Customer Service Support Specialist.

Were investing in you! Career path options are available to you to learn and earn more as you grow. Chart a course for growth and professional development with the potential for increases in compensation as you progress.

While receiving guidance from store leadership, the Customer Service Support Specialist will seek to Elevate People by Eliminating Barriers to Employment through assisting and serving customers, ensuring they are delighted with their experience at Goodwill so that they choose to continue to shop and donate at Goodwill NCW.

Key Responsibilities

• Accurately complete all register transactions, including round up program and Good Points card administration
• Operate telephone including cordially answering calls and operating the paging system
• Maintain the fitting rooms and ensure items on the return rack are taken back to the proper location
• Keep the register area neat, clean and organized
• Assist guests in locating and selecting items when possible or seeks someone to assist the guest
• Ensure customer returns are returned to the proper location or taken to the proper salvage stream if damaged/defective
• Restock New Goods Jewelry, sunglasses, reader and CD towers

Education, Skills and Experience

• Previous experience with cash handling and retail environment preferred
• Strong attention to detail and communication skills
• Customer service skills
• Willingness to jump in and help where needed
• Ability to operate a cash register
• At least a basic level of competency with computers to complete e-learning opportunities and utilize organizations intranet

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be physically able to work with customers on the sales floor for long periods of time.
• Must be able to lift up to 50 pounds and do truck unloading and loading as needed.
• Extensive team member contact and frequent interruptions.
• Ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.
• Operate cash register requiring repetitive hand movement and fine coordination.
• Travel to other locations may be required.
• Verbally communicate to exchange information.

About Goodwill

Goodwill NCW is a leader in the Goodwill movement, consistently placing within the top 15% of Goodwills across the United States and Canada.

We are engaged, and we are passionate. The work we do is part of a bigger picture where we are dedicated to achieving our mission of Elevating People by Eliminating Barriers to Employment. Discover the difference you can make for yourself and your community.

Benefit Notes: Our full-time team members (30 hours or more per week) are eligible for the following benefits:

Health insurance

Dental insurance

Life insurance plan

Optional dependent life insurance

Short- and long-term disability plans

Flexible spending plan

Retirement plan

Paid time-off benefits

Team member assistance program

Health and wellness programs

Educational assistance program

Team member discount card

We believe in equal employment opportunities for all team members and applicants for employment and will offer reasonable accommodation in the employment process for individuals with disabilities or other barriers to employment. As you go through our selection process, you may request an accommodation at any time. Please contact the leader at your local Goodwill location if you are in need of assistance.