Customer Service Specialist

Are you looking to start your career with a company in a stable and growing industry with opportunity for job progression? Do you want to work for an organization that invests in its people? At Intact Insurance Specialty Solutions, we provide niche insurance solutions to targeted markets throughout the industry. The success of Intact is built on a foundation of hiring top industry talent and providing superior customer service. At Intact, we strive for our customers to be our strongest advocates.

Intact Insurance Specialty Solutions is looking for a motivated and detail-oriented individual to join our Customer Service team in Salem, VA. As a Customer Service Specialist, working as a member of a team, you will provide frontline support for Intact’s customers, including insureds, agents/brokers and field staff, coordinating the resolution of issues and problems raised.

Responsibilities

• Fields both phone calls and written correspondence (including e-mail) from agents, insureds and field office personnel.
• Responds to Billing inquiries
  • including analysis of balances
  • preparation of payment/premium histories as needed
  • take appropriate action within defined guidelines to satisfactorily resolve issues, i.e., waive fees, amend installments, adjust minimum dues, etc
• Provides Loss Runs, copies of policies, copies of billing documents as requested.
• Report to supervisor/manager any customer issues received identifying a breakdown in service, including the specific areas within the Commercial Customer Service Center and extending to Operations and Underwriting.

Requirements

• Demonstrated proficiency with computer software including current Windows operating system, Microsoft Office, Microsoft Outlook, and other data entry and spreadsheet applications and programs.
• Must have communication and customer service skills in addition to analytical, decision making, problem-solving, organizational and negotiation skills.

Education and Experience

• High school diploma required with Associates degree preferred.
• 1-3 years customer service experience required; 1-3 years P&C insurance background, Commercial Lines preferred

Job Number

1802BR

Division

Operations

Location

Salem VA

Location(s)

Salem VA

Country

United States

About Us

Throughout the United States, Intact Insurance Specialty Solutions’ underwriting companies offer a broad range of specialty insurance products through independent agencies, regional and national brokers, wholesalers and managing general agencies. Each business is managed by an experienced team of specialty insurance professionals focused on a specific customer group or industry segment, and providing distinct products and tailored coverages and services. Targeted solutions include group accident and health; commercial and contract surety; entertainment; environmental; excess property; financial institutions; financial services; inland marine; management liability; ocean marine; public entities; technology; and tuition refund. For further information about U.S. products and services visit: intactspecialty.com.
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