Customer Service Specialist

Overview: The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.Responsibilities:

• Execute cash management, return, layaway, and exchange policies accurately.
• Perform accurate transactions and price dispute resolution.
• Complete cashier-duties chore list
• Redline in front of the registers when not with a customer.
• Keep popcorn and coffee full and fresh.
• Must be alert to surroundings at all times for shrink prevention and customer service.
• Offer load out assistance to customers and call to make sure a loader has responded.
• File paperwork quickly and accurately.
• Reconcile with 100% accuracy.
• Answer incoming calls at the registers with proper phone etiquette.
• Use general office equipment.
• Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
• Ability to sit/stand/walk for long periods of time.
• Ability to use point-of-sale system to complete transactions.
• Frequently operate keyboard to enter in information.
• Ability to remain stationary for up to 8 hours at a time.
• Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
• Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
• May be required to cross train and perform other duties.

Qualifications:

• 2+ years retail cashier or customer service experience preferred.
• Detail oriented with demonstrated math skills for cash handling.
• Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations.
• Willingness to train cashiers.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
• Must be able to read documents, printouts, reports, computer screens and other written communication.

SUPERVISORY RESPONSIBILITIES

• None

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.