Customer Service Representative (Remote)

  • Full-Time
  • Boise, ID
  • Riderflex - Recruiting & Sourcing
  • Posted 3 years ago – Accepting applications
Job Description
Our work environment is fast-paced, fun, and full of exciting new projects. We will train you to be successful in your role and help you grow your career and your income. If you are self-motivated, goal-oriented, and eager to join a high-performing team, we have immediate openings on our Customer Service Representative team. The possibilities are endless! In addition to a competitive hourly rate, you will receive Enphase stock and benefits, as well as be eligible for a corporate quarterly bonus and monthly incentives. As a Customer Service Representative, you will be responsible for the following:
  • Answer inbound phone calls to the Customer Support Level 1 phone queue.
  • Respond to inbound emails to the Customer Support group address.
  • Provide pre-sales information about products.
  • Document all activity in a central CRM/Helpdesk software platform.
  • Troubleshoot technical issues related to installations.
  • Assist with the activation of new sites as needed.
  • Coordinate with Engineering with tracking of the field; issues, and subsequent product modifications, logging product bugs in a central database.
  • Assist other team members with troubleshooting and/or administrative tasks as needed.
  • Monitor and act upon quality analysis reports provided by the QA team.
  • Participate in ongoing training/education of industry standards and product-specific information.
  • Follow departmental conventions and procedures in a positive manner.
  • Professionally represent Client via all communications mediums.
  • Abide by all company policies and standards of conduct contained in the Client manual.
Qualifications:
  • High school diploma or GED equivalent.
  • Experience with PC and MAC OS X.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with both external customers and internal employees.
  • Ability to multi-task in a very fast-paced environment.
  • Be able to type at least 30 WPM.
  • Call center experience, a plus.
  • Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
  • Experience with consumer-grade networking TCP/IP data networking preferred.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Hand and finger manipulation using phone and keyboard.
  • Extended time on the phone with customers.
Benefits:
  • Medical, Dental, and Vision Care.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).
  • Paid Vacation.
  • Paid Sick Time.
  • Tuition Reimbursement.
  • 10 Paid Holidays.
  • 401(k) Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD).
  • Life and Accidental Death and Dismemberment Benefits (AD&D).
  • Voluntary (Optional) Life Insurance.
  • Pet Insurance.
  • Employee Assistance Program (EAP).
Apply to this Job