Customer Service Representative (Remote)

Our work environment is fast-paced, fun, and full of exciting new projects. We will train you to be successful in your role and help you grow your career and your income. If you are self-motivated, goal-oriented, and eager to join a high-performing team, we have immediate openings on our Customer Service Representative team. The possibilities are endless! In addition to a competitive hourly rate, you will receive Enphase stock and benefits, as well as be eligible for a corporate quarterly bonus and monthly incentives. As a Customer Service Representative, you will be responsible for the following:

• Answer inbound phone calls to the Customer Support Level 1 phone queue.
• Respond to inbound emails to the Customer Support group address.
• Provide pre-sales information about products.
• Document all activity in a central CRM/Helpdesk software platform.
• Troubleshoot technical issues related to installations.
• Assist with the activation of new sites as needed.
• Coordinate with Engineering with tracking of the field; issues, and subsequent product modifications, logging product bugs in a central database.
• Assist other team members with troubleshooting and/or administrative tasks as needed.
• Monitor and act upon quality analysis reports provided by the QA team.
• Participate in ongoing training/education of industry standards and product-specific information.
• Follow departmental conventions and procedures in a positive manner.
• Professionally represent Client via all communications mediums.
• Abide by all company policies and standards of conduct contained in the Client manual.

Qualifications:

• High school diploma or GED equivalent.
• Experience with PC and MAC OS X.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with both external customers and internal employees.
• Ability to multi-task in a very fast-paced environment.
• Be able to type at least 30 WPM.
• Call center experience, a plus.
• Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
• Experience with consumer-grade networking TCP/IP data networking preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Hand and finger manipulation using phone and keyboard.
• Extended time on the phone with customers.

Benefits:

• Medical, Dental, and Vision Care.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Paid Vacation.
• Paid Sick Time.
• Tuition Reimbursement.
• 10 Paid Holidays.
• 401(k) Retirement Savings Plan.
• Employee Stock Purchase Plan (ESPP).
• Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD).
• Life and Accidental Death and Dismemberment Benefits (AD&D).
• Voluntary (Optional) Life Insurance.
• Pet Insurance.
• Employee Assistance Program (EAP).