Customer Service Representative-Maryvale

• You’ll work in a supportive environment where your coworkers feel more like family. That’s because the way we connect with each other translates to the care we provide our patients.
• We value professional and personal goals, work/life balance and family.
• We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.

The Customer Service Representative is responsible for greeting patients, providing customer service and maintaining patient demographics and insurance records. Performs routine duties associated with patient scheduling, payments and co-payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Updates patient demographics at each visit.
• Verifies insurance information at each visit.
• Performs cashiering functions.
• Collects payments and prints receipts.
• Closes daily batch and balances cash drawer.
• Places money bag in the safe at the end of each shift.
• Ensures completion of all forms, obtains appropriate signatures input notes into the computer system, release of information, privacy policy and assignment of benefits.
• Appropriately schedules appointments, provides each patient with future appointments with an appointment card.
• Obtains medical records.
• Answers telephones.
• Performs other duties as assigned.
• Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.

ADDITIONAL RESPONSIBILITIES

• Promotes positive patient/guest relation in accordance with Mountain Park Health Center (MPHC) policies, providing a high level of quality in personal attention and service to patients and visitors.
• Complies with MPHC Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Values of MPHC.
• Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.
• Dresses according to MPHC’s dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.
• Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED)

Previous Customer Service experience required.

Previous medical front office experience preferred, but not a requirement.

Bilingual preferred.

None applicable.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mountain Park Health Center works with the communities it serves to
sustain and improve health by providing affordable primary care.

Mountain Park Health Center (MPHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to all federal and state law, MPHC prohibits discrimination based on sexual orientation and gender identity. MPHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.