Customer Service Representative - Loans

Customer Service Support Loans

CSI’s Customer Service department has an opening in our Loans Response Group.

Location: Amarillo, TX, Paducah, KY, will consider remote for any well-qualified candidate

Shift: Primary schedule would be 8-5 with a periodic rotating schedule of 10 – 7 and an occasional Saturday shift of 7:00 am - 1:00 pm.

Responsibilities:

• Research and respond to support questions via phone and web-based support portal
• Support the Loans core banking software servicing Commercial, Installment, Mortgage, and Revolving credit line accounts
• Assist customers with escrow activity and other loan-related services as needed
• Continuous learning of CSI’s products to meet skill levels and goals of the department

Knowledge, Skills, and Abilities:

• Excellent communication skills
• Problem-solving / research skills
• Excellent follow-up skills
• Working knowledge of loan core banking software, including repayment methods
• CSI NuPoint experience preferred
• Working knowledge of Microsoft Office Products
• College degree or equivalent work experience

CSI offers end-to-end technology solutions that range from core banking and Internet banking solutions to compliance monitoring and secure document management.

As a company, we strive to deliver the best solutions the industry has to offer and back them with personal customer service that distinguishes us from the competition. Our efforts provide customers with a trusted technology partner, shareholders with a good return on their investment, and CSI employees with a great place to work.

CSI also offers a competitive compensation package to include paid vacation, 401k, profit sharing, medical insurance to include dental and vision, and much more!

For more information on CSI, visit our website at www.csiweb.com.

Not For Colorado Applicants:

This position is not open for Colorado Applicants.

CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.