Customer Service Representative

Objective

The Customer Service Representative provides an excellent customer experience for potential and existing customers. Identifies opportunities and coordinates with agency for follow-up. Assists the agency owner with attaining agency service goals.

Customer Service

• Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
• Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process- Will be making calls to set appointments and follow-ups
• Processes changes to existing accounts and policies as customers request
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow-ups by Customer Service representatives are made to ensure customer needs are addressed.

Agency Operations

• Schedules appointments with existing or prospective customers for agent, office manager, and other agency employees
• Performs daily administrative functions to assist the agency owner, office manager, or other agency employees
• Assists with set up, and execution of agency events

Insurance Sales

• Identifies cross-selling opportunities during customer interactions, and takes appropriate action
• Contacts appropriate business partners for guidance when needed

Education/Licenses/Designations

• Required by state statutes to have proper insurance licensing to sell, solicit, or negotiate insurance products. This position must have at least one qualifying line of authority: Property and Casualty with Life and Health being beneficial
• Valid driver’s license required

Role Requirements

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills
• Minimum High School diploma
• Licensed with KS for Property, Casualty

Working Conditions

• General office setting

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Topeka, KS 66604: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

License/Certification:

• Ks License for Property and Casualty (Preferred)

Work Location:

• One location

Work Location: One location