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Customer Service Representative

  • Full-Time
  • Tempe, AZ
  • I Qor NA
  • Posted 3 years ago – Accepting applications
Job Description
Job Duties:
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner, while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested
*To be considered for a Work At Home (WAH) position, the following criteria is required*
  • A dedicated workspace which is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
  • Applicant must be located within 40 miles from an iQor location.
We Provide the equipment while you work for us
  • Internet
  • Hardwired Cable or Fiber Optic connection (no wireless)
  • Modem must be able to direct connect to PC or laptop during working hours
  • Minimum 10 mbps download / Minimum 5 mbps upload speeds
We offer:
  • $12.15 per hour
  • Paid Training
  • Medical, Dental, & Vision
  • Paid Time Off
  • Career development and advancement opportunities
  • 401(k) plan
  • Fun, Friendly, Open, Team Oriented work atmosphere

Job Duties:
  • Answer incoming customer inquiries
  • Temporary Work from Home until site reopens
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Requirements:High school Diploma or equivalentAt least 6 months of experience in customer serviceAbility to develop rapport and demonstrate a caring attitude.Excellent data entry and internet navigation skills.Must be detail-oriented.Dynamic interpersonal and judgment skills.Professional demeanor and dependable work ethic.Ability to work in a fast-paced environment and multi-taskAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran

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