CUSTOMER SERVICE REPRESENTATIVE

Kennelwood Pet Resorts of St. Louis, MO and the Metro East is hiring full-time and part-time Customer Service Representatives. Are you ready to take your customer service skills to the next level by combining them with something that you're passionate about? Do you love animals? Could you keep our established clients happy and help win over new ones? If so, read on!

Awesome perks include paid training, bringing your pet to work, free boarding, free Day Camp services, and heavily discounted grooming and training services. We also offer a great benefits package for full-time employees which includes medical, dental, vision, life insurance, a matching 401(k), and paid time off. We are currently hiring Customer Service Representatives for our Chesterfield, Page & Lindbergh, Manchester, St. Peters, South County, Maryville, Il and O'Fallon, Il locations.

ABOUT KENNELWOOD PET RESORTS

Since 1974, we have been the industry leader, creating best practices that have been duplicated by other pet care businesses and helped to shape our industry's standards. We offer many unique services. We have eight convenient pet resort locations in the Greater St. Louis Area and the Metro East.

We owe everything to our highly skilled staff who are on duty 24 hours a day, 365 days a year providing the ultimate care to our clients' beloved dogs and cats. We provide a challenging and rewarding work environment. There are always opportunities to advance for team members who stand out!

A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client-whether internal or external, two-legged or four-legged. As the first point of contact for most of our services, you play an essential role in establishing trust with our current and future clients.

You are always professional as you take reservations, answer questions, and resolve concerns both in person and over the phone. You greet clients warmly as you check their pets in for services such as boarding, grooming, Day Camp, or dog training. You always listen carefully and ensure that each pet parent's instructions and needs are communicated correctly to the appropriate personnel. You keep accurate and organized records on all incoming and outgoing clientele.

QUALIFICATIONS

• Ability to type at least 25 WPM
• Basic computer proficiency
• Familiarity with multi-line phone systems
• Comfortable working around animal hair and dander
• Customer service experience
• A love for cats and dogs

Any sales experience would be a plus! Are you a people person who loves animals too? Do you prioritize tasks effectively? Do you have excellent communication both in person and on the phone? Do you work well as part of a team? Are you friendly and courteous in person and on the phone? Are you flexible? If so, you might just be perfect for this position!

WORK SCHEDULE

Our pet resort office hours are 7:00 am to 6:00 pm, so this position requires flexibility within those hours. We are also open 7 days a week, therefore weekends and holidays are part of the job.

ARE YOU READY?

If you feel that you would be right for this position working around animals, please fill out our 3-minute, mobile-friendly application. We look forward to meeting you!