Customer Service Representative

Jensen Outdoor, a Richmond, VA based furniture manufacturer, is seeking an experienced candidate to provide Customer Service for the company. This position is located in the corporate office and provides general client support, order entry and invoicing for all customers. Interested candidates are requested to submit a cover letter along with a resume detailing complete job history.

Position Responsibilities:

· Provide outstanding customer service both internally and externally in a timely manner via telephone and email

· Timely and accurate order entry

· Timely and accurate invoicing of shipments

· Filing of documents

· Maintain organized and accurate document folders

· Respond to order and billing inquiries from internal and external customers

· Process and package Marketing/sample requests

· Prepare UPS shipments

· Work closely in a team environment assisting other members of Customer Service, Sales, & Marketing

· Assist with other duties in the department assigned by the Customer Engagement Manager

Requirements

· High School diploma; College Degree preferred

· Required minimum of 2 years of Customer Service

· Preferred experience in QuickBooks environment

· Must have excellent communication skills face to face, on the phone and in writing to include proper grammar, punctuation and spelling

· Occasional need to work overtime

The Ideal Candidate will Possess:

· Strong teamwork skills and proven ability to work well with others

· Professionalism in dealing with co-workers and customers

· Self-starter and resourceful

· Ability to work in a fast-paced environment

· Strong organizational skills

· Research and problem-solving skills

· Ability to prioritize and work with minimal supervision

· Dependability - consistent and punctual attendance

· Discretion related to confidential company matters

Salary:

· $16-$18/hr

Experience:

· Customer Service: 2 years (minimum)

· QuickBooks (preferred)

Education:

· High School diploma; College Degree preferred

Work Location:

· Sandston, VA

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Life Insurance

· 401K with company match

· 11 Paid Holidays

· Paid Time Off

Schedule:

· Monday to Friday

· 8.5 hour shift (includes overtime)

· Job Type: Full-time, permanent

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location:

• One location

Work Remotely:

• No

Work Location: One location