Customer Service Representative

REPORTS TO: Branch Manager
FLSA: Non-Exempt

Position Summary:
We are currently seeking a qualified and experienced Customer Service Representative to join the HornerXpress team in Port St. Lucie, FL. The right candidate for this role will be a team player who enjoys working with customers and teammates to place orders, answer customer questions and resolve issues. Excellent data entry and problem-solving skills are required. This is a ‘floating’ position which requires working at the other branches in the area as needed, i.e., Riviera Beach, Vero Beach and Stuart.

• Provide excellent customer service by telephone, email and in person.
• Contact customers and advise them of upcoming events, new products and other business-related matters
• Accurately take and enter orders and price quotes into FACTS program
• Pull orders quickly and correctly
• Help drivers and check out trucks
• Maintain accurate records of special orders and back orders
• Accurately complete credit forms
• Run customer reports
• Process returns
• Communicate needs of products, supplies and other necessities to appropriate department managers
• Maintain sufficient stock of all office supplies necessary to complete daily tasks without interruption
• Recognize parts and products without written descriptions and part numbers
• File and maintain accurate department records
• Keep work area clean and organized at all times

• Positive, enthusiastic and flexible attitude
• Strong communication skills
• Ability to multitask
• Proficient in Microsoft Office
• Bi-lingual a plus
• Customer Service experience required
• High level of professionalism
• Attention to detail
• Ability to work in a fast-paced environment and adapt to the changing needs of the branches
• Excellent problem-solving and people skills required
• Must be able to work independently and in a team
• Able to lift up to 50lbs
• Pool industry experience a plus
• Strong commitment to the Team Horner Value System

• Participation in the Team Horner Employee Stock Ownership Plan
• Tuition reimbursement
• Ongoing industry training
• Yearly performance and long service awards and events
• Paid time off: Holiday, Vacation and Personal
• Health, dental and vision insurance offered
• Short/Long term disability insurance offered
• 401K and Roth offered
• Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
• Positive and friendly work environment
• Merchandise discounts

…and so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a Drug-free Workplace.