Customer Service Representative

We have a great team, join us! Interior Logic Group Property Services is growing!

Interior Logic Group Property Services is a leading supplier of flooring for the Multi-Family, Single Family and Senior Living communities. We are looking to add a talented Customer Service Coordinator to our incredible team. As a leader in our industry, we offer an excellent company culture, outstanding benefits, and incredible opportunities for growth!

Position Summary

This Customer Service Coordinator position plays a key role in customer communication and is responsible for performing a variety of duties including order processing, inventory allocations and problem solving resolution.

Duties and Responsibilities

• Provide timely and accurate order entry, receiving orders by phone, email or online systems
• Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns
• Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams
• Reconciles completed work orders for billing department in preparation for invoicing
• Other clerical or administrative duties as needed

Job Qualifications

• 1+ Year of customer service or related experience
• Proficient in data entry, tech savvy with experience in Microsoft products
• Accuracy, attention to detail, and effective multitasking skills
• Team player with the ability to work with internal and external customers professionally and courteously to resolve time sensitive issues

Working Conditions

• Monday through Friday position, during standard business hours
• Ability to work at a computer for long periods of time
• Must have mental processes for reasoning, remembering, mathematics and language ability to perform the duties proficiently
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as lift, carry, move up to 50 lbs

Benefits Offered

• Excellent medical, dental, vision and prescription plans with employer contributions
• Company 401(k) with up to a 6% match
• Generous Vacation and Sick time pay, plus paid holidays
• Wellness plan, life insurance, disability insurance, and much more!

Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent. Employees will be required to follow any other job-related instructions and perform any other job related duties requested.

Interior Logic Group strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Interior Logic Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Interior Logic Group complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What does excellent customer service mean to you?
• Describe a project or job that required a high level of attention to detail.
• What are your salary requirements? (Please be specific)
• Are you willing to work overtime, if required?

Work Location: One location