Customer Service Representative

Job Summary

This role is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, collaborating with the customer service team to discover new communication tactics and maintaining expert knowledge about company products to best help customers.

Responsibilities

• Answering phone calls and emails from customers and salesmen
• Providing inventory information to customers
• Determining the quickest, most effective ways to answer a customer’s questions

• Escalating queries and concerns

• Troubleshooting common issues with customers

• Working with a team of CSRs and other departments to find appropriate solutions

Qualifications and Competencies

• Interpersonal and customer service skills

• Analytical and problem-solving skills

• Multitasking and organizational skills

• Ability to answer a high volume of calls and/or emails daily

• Ability to share work among a customer service team
• Time-management skills

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location