Customer Service Representative

Thriveworks is a national outpatient behavioral health company. We pair clients with the best therapists throughout the country to help them live happy and successful lives.

Compensation: $16.50/hr

Job Description:

• Receive high volume on inbound calls for new and existing clients
• Help clients find the best therapist for their needs
• Ability to document proficiently in fast paced environment on different technical applications
• Provide detailed information on all of Thriveworks services and other related inquiries
• Direct calls to appropriate departments for further resolution
• Enroll new clients in a Thriveworks membership by selling and explaining benefits
• Monitor payments entered into EHR system by counselors and independently resolve issues that arise
• Protect patients' rights by maintaining confidentiality of personal and financial information (Adhere to HIPPA laws
• Current shifts available are:
• M-F 1230pm -930pm EST
• Sat- Wed /Sat Shift being 9-6pm and Sun - Wed 8-5pm EST

Benefits:

• Thriveworks is growing, so a true career path is at your fingertips
• Be a part of a diverse and progressive organization
• Brand pride, you truly are helping people
• Team environment
• 401K with 3% employer match
• Paid Time Off
• Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance
• Professional EAP program for team member & household
• Professional development & advancement opportunities
• Bonus opportunity actively in the works

Required:

• A firm grasp of web-based billing software or Electronic Health Records
• Excellent verbal and written communication skills
• Some sales experience along with a competitive personality
• Professional acumen through action and communication
• Must be able to learn new concepts and processes quickly
• An above average aptitude with internet/computer use
• Energetic, with a positive attitude
• True and patient problem solving skills
• Must be very detail oriented
• Self-driven attitude and ability to work well independently
• Solid work history and transferable skills
• Experience in high-pressure environments
• A commitment to changing schedules outside normal work hours, including weekends

Preferred:

• Healthcare experience

• Bachelor's degree preferred or will take equivalent work experience
• Experience with Chat functions

• 1-2 years Experience with medical billing, preferred in the mental health

• Experience with billing and claims follow up

Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today!

This position requires a 90 day probationary period upon hire; offers are contingent on satisfactory criminal background checks and references checks.

Learn more about Thriveworks' mission and core values at http://thriveworks.com/professional-counseling/mission-and-vision/