Customer Service Representative

Job Type
Full-Time
Desired Education Level
High School
Experience
No Experience Needed - Paid Training
Ability to recognize and rectify problems
High School graduate or equivalent
Industry experience helpful, but not necessary
Basic mathematics skills
Basic computer skills helpful
Outside sales experience helpful, but not necessary
Position Summary

Customer Service Representatives are primarily responsible for answering inbound customer telephone calls to schedule carpet cleaning and related services. CSR must fully present services and products and obtain accurate order information from customer. CSR must also be able to use e-mail to communicate with customers and perform various other office tasks.

Essential Functions
Provides prompt and professional service to all customers. This includes being polite, courteous and respectful
Follows telephone script as prescribed by company
Makes follow up calls to customers in order to re-solicit business
Demonstrates professional knowledge of all company products and services.
Determines customer requirements and can effectively explain cleaning procedures to customer.
Ask customers for additional business (such as fabric guard, upholstery cleaning, etc.)
Other Duties
Maintain a high level of personal grooming and appearance.
Meet company standards for attendance and punctuality.
Maintain effective working relationships at all levels of the company, including other departments and outside staff
Attend training meetings as required
Perform all other duties as assigned