Customer Service Representative

Job DescriptionWe are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled. We prefer candidates who have at least one year of administrative or customer service experience, but we are willing to train the right person.

Responsibilities:

• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
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  Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
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  Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

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  Receive and resolve, within established guidelines, customer issues, questions and concerns.

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  Download, distribute, and answer all customer questions received via email.

You own this if you have…

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  High School Diploma or GED.
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  Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
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  Possess good organizational skills and record-keeping skills.
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  Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
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  Able to implement solutions to general and specific customer concerns.
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  Experience creating and maintaining productive client relationships is a plus.
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  Proficient in Microsoft Outlook, Microsoft Word, and Excel.

Job Type: Full-time

Pay: $19.40 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location