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Customer Service Representative

  • Full-Time
  • Hickory, NC
  • Merchants Distributors, LLC
  • Posted 3 years ago – Accepting applications
Job Description
Overview:
Schedule
Responsibilities:
  • Answer telephone calls and log all calls in HEAT CRM.
  • Accountable for telemarketing sales to customers including contacting customers to solicit orders.
  • Coordinate product delivery, billing, and payment of product sold.
  • Develop and maintain sales tracking sheet for product sold.
  • Provide support in problem resolution of order questions, billing, and invoicing of product.
  • Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
  • May be required to perform other tasks as assigned by management.
  • Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
  • Key credit request and arrange pick up or credit for product or services.
  • Provide clerical support within department.
  • Qualifications: Dependable with an excellent attendance record.
  • Above average communication skills.
  • Above average knowledge with symbol unit technology.
  • Proficient knowledge of EPOS order collection software and processes.
  • Above average knowledge to explain MDI statements, invoices, and recaps.
  • Proficient knowledge of OnDemand and Visual Info.
  • Proficient knowledge of Cisco Agent call center system.
  • Above average skills in problem resolution.
  • Above average skills to meet deadlines and work in a fast-paced environment.
  • Proficient in Microsoft Office and ten key.
  • Proficient knowledge of HEAT CRM software.
  • Demonstrate a sense of urgency in creating customer satisfaction.
  • Self-motivated and be able to work without a lot of supervision.
  • Must be able to work flexible hours.

Management Reserves The Right To Adjust Accountabilities And Schedules To Satisfy Business NeedsQualifications:

  • Dependable with an excellent attendance record.
  • Above average communication skills.
  • Above average knowledge with symbol unit technology.
  • Proficient knowledge of EPOS order collection software and processes.
  • Above average knowledge to explain MDI statements, invoices, and recaps.
  • Proficient knowledge of OnDemand and Visual Info.
  • Proficient knowledge of Cisco Agent call center system.
  • Above average skills in problem resolution.
  • Above average skills to meet deadlines and work in a fast paced environment.
  • Proficient in Microsoft Office and ten key.
  • Proficient knowledge of HEAT CRM software.
  • Demonstrate a sense of urgency in creating customer satisfaction.
  • Self-motivated and be able to work without a lot of supervision.
  • Must be able to work flexible hours.
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