Customer Service Representative

BASE PAY + COMMISSION

About the Job: Zips Car Wash is looking to hire a Customer Service Representative.

Ideal Candidates: Have a friendly, upbeat attitude, the ability to multi-task, enjoys working in a fast-paced environment, and is

Base Pay Rate: $9.00 – $11.50 depending on experience and job level. Top CSAs earn $25+ / hour total pay after commission.

Commission Plan: Earn extra income for every membership sold! We offer the highest paying commission program in the industry. motivated by extra earning potential through a lucrative commission plan.

CRITICAL FOCUS AREAS: Profits:

• Damage claims are reduced.
• Conveyor speed is maintained.
• The movement of customer vehicles onto the conveyor is quick and safe.
• Provide favorable presentation to company standard.

Customer Satisfaction:

• Customers enjoy a friendly consistent experience while working onsite.
• The site is clean and uncluttered.
• Customer questions are answered correctly, quickly and in a friendly manner.

Organizational Capacity:

• Define your career path.
• Ensure safety procedures & standards are followed at all times.
• Learn to perform every function at the car wash.
• Learn how to assist and train new customer service attendants.
• Ensure all the steps of the customer service attendant procedures are followed correctly.
• Continually learn how to maintain and repair car wash equipment.
• Ensure communication is happening according to company requirements.

PRIMARY DUTIES:

• Production of Wash.
• Load every customer vehicle according to company policy.
• Facilitate the efficient process of customer vehicles by following the correct procedure for every vehicle through the car wash.
• Guide on customers using distinctive and clear hand signals.
• Maintain eye contact and smile.
• Review the entrance end sign instructions with every customer.
• Give the customer “two thumbs-up” sign when their vehicle is placed correctly and ready to start the wash process.
• Continually clean all areas of the car wash between guiding customers onto the conveyor.
• Perform preventive maintenance on the car wash equipment.
• Perform minor equipment repairs as trained and directed.
• Keep personal appearance clean and uniform neat in appearance.
• Consistently and correctly uphold company policies.
• Attend and actively participate in meetings and training sessions when available.
• Performs other related duties as required and assigned.

SKILLS:

• Learn to communicate effectively with managers, co-workers and customers.
• Attend and actively participate in meetings and training sessions when available.
• Manage all monetary transactions to include bank deposits and pay station reconciliation.
• Assist in Managing Spare Parts Inventory.

PHYSICAL DEMANDS:

• Working in all types of weather conditions.
• Ability to be on your feet for long hours at a time.
• Ability to lift 50 pounds.

REQUIREMENT:

• Must have High School Diploma or Equivalent (or currently attend school).
• Enjoy working with Customers.
• Ability to work flexible hours including weekends.
• Ability to be courteous and act in a professional manner.

Job Types: Full-time, Part-time

Pay: Up to $14.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Company's website:

• www.zipscarwash.com