Customer Service Representative

General Purpose:

• Ensure customer experience in Corsair Webstore and Corsair Warranty RMA service is at world class level
• Ensure all efforts are expended to meet/exceed customer product delivery and return expectations
• Handles all customer inquiries in the best interest of the consumer and Corsair

Position Summary, Responsibilities and Expectations:

• Act as a first point of contact for consumer inquiries via Zendesk CRM
• Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization
• Maintain professional internal and external relationships that meet Corsair’s core values
• Aptitude and interest in constantly seeking ways to improve the customer experience
• Effectively communicate and execute Corsair’s Limited Warranty Policy

Essential Skills and Experience:

• BA/BS preferred, or combination of education & work experience
• Language skills: Fluent in English. Bilingual a plus
• Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred
• Exceptional written and verbal communication skills
• Ability to work under pressure and to deadlines, independently and as a team
• Ability to prioritize and demonstrate attention to detail and accuracy in order processing
• Enthusiastic and dependable
• Experience with Oracle EBS, SAP Hybris and Zendesk a plus