Customer Service Representative

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020.

Function

We are currently hiring for a Customer Service Representative in our Duluth, Georgia location.

Key Responsibilities

• Process customer PO's and invoice for product purchases, goods or services. Examine warranty claims and handle customer returns and exchanges; issue return material authorization numbers.

• Receives/screens incoming customer calls. Communicates information to customers.

• Respond to customer inquiries by researching status of orders for repair, return or field servicing.

• Provide general administrative support related to customer service activities.

• Serve in leadership role to co-workers including scheduling and training.

• Interact with other departments to ensure delivery schedule or help resolve account billing.

• Run administrative KPI reports and manage reconciliation of data.

Barco is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws.

If you need reasonable accommodation for any part of the application process at Barco, please contact our HR department at hramericas@barco.com Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss reasonable accommodation.

Barco requires new hires be vaccinated against Covid-19 by date of hire to be considered. Proof of vaccination is required, unless a reasonable accommodation is needed as defined by applicable law.

Equal Opportunity Employer: Veteran / Disability

Nearest Major Market: Atlanta