Customer Service Representative

Are you interested in a new career? We may be looking for you!

Trinity Highway Rentals, Inc. is hiring a Customer Service Representative in our Delray Beach, FL office!

In this role, you will be responsible for working with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

We welcome your ideas and your outstanding work ethic.

Join our team today and be a part of Delivering the Goods for the Good of All.TM

What you'll do:

• Serve as point of contact for customers, provide quotations, process orders and confirmations
• Lend support and provide assistance to the sales team
• Resolve questions/issues pertaining to product changes or returns
• Assist customers with the application process
• Assist with contract administration process
• Work with team members receiving instructions, guidance and directions
• Serve as a liaison to service and logistics department and prepare work orders
• Maintain contact with customers to confirm deliveries and pickups, location, and/ or changes to the schedule, and to ensure superior customer service
• Extensive use of Salesforce CRM for updating database and assigning follow-up tasks
• Assisting in the filing of work orders, sales orders, and invoices
• Conduct lead generation, industry research and marketing-related efforts
• Reviewing invoices for accuracy in billing
• Assist with inventory management
• Assist with new customer credit apps, tax exemptions, and vendor forms
• Perform routine assignments as needed

What you'll need:

• Bachelor's Degree or equivalent knowledge and experience, with a focus on inside sales
• Excellent oral and written communication skills
• Outstanding interpersonal skills for managing relationships with customers, coworkers, and management
• Ability to work with a wide-ranging and diverse customer base in many construction segments
• Experience with Customer Relationship Management technology
• Solid understanding of and proficiency with Microsoft Office
• Ability to work as a team member and in a teaming environment
• Ability to understand, identify and resolve customer issues required
• Proficiency with Time Management, Organization, and Multi-tasking
• High-energy, enthusiastic, and positive personality with a passion for customer service excellence

EEO/AA/Disabled/Veterans/Drug-free Workplace

Job Type: Full-time

Work Location: One location