Customer Service Representative

Overview: Symmons is seeking a Customer Service Representative who will respond to customer inquiries or requests regarding Symmons products accurately and in a timely manner.
Responsibilities:

• Process customer orders by using company pricing and commission practices
• Provide order information, expedite, cancel and change orders
• Verifies and determines product specifications
• Determines appropriate delivery method based on customer’s need and schedules order fulfillment date by using company published lead times
• Determine best method to resolve basic customer service problems to ensure customer satisfaction
• Building strong and trusting relationships with customers

Qualifications:

• Bachelor’s Degree Preferred
• Possess previous customer service or call center experience
• Previous plumbing background experience either in sales or general plumbing is a plus
• A strong aptitude for troubleshooting is strongly desired
• Must be motivated and able to work independently
• Excellent communication skills, both verbal and written
• Possess strong PC skills (i.e. Word, Excel, PowerPoint)
• Pleasant and friendly phone attitude
• Must be a team player

Symmons Industries is a premier manufacturer of commercial and residential plumbing products, setting the standard for quality in plumbing fittings since 1939. From the pioneering development of our pressure balancing anti-scald shower valve, to our expansive range of exceptional customized Design Studio products for the kitchen and bath - we have maintained an unrivaled commitment to quality materials, superior engineering and solid workmanship. As an industry leader, Symmons continues to innovate within the custom fittings category, creating distinctive design solutions for premium hospitality and condominium projects. Pairing reliable behind the wall technology with stylish and durable products in front of the wall, Symmons is truly the smart choice in plumbing. Headquartered in Braintree, MA, Symmons is a privately-held company with regional sales offices and local representatives located throughout the United States and Canada. For more information please visit www.symmons.com.

Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting.

Please submit your application/resume at: https://careers-symmons.icims.com