Customer Service Representative

We are currently looking for a part time/full-time front counter customer service representative with strong administrative skills for our busy sign shop. The position offers competitive pay, paid time off, and profit sharing, depending on employment status, not to mention it's a fun place to work where you can see your efforts in the delight that comes from our customers receiving beautiful products.

In this role you will be responsible for ensuring that everyone that walks through the door, calls on the phone or emails in has a wonderful experience. You will provide product information, explain service offerings, maintain customer records, invoice and collect payments, and maintain the showroom by keeping all the shelves stocked and the place looking tidy and sparkling clean. If you are a real go-getter there's plenty of room for growth.

We are looking for a team player with a can-do attitude. If you consider yourself a creative problem solver, detailed and organized and enjoy providing over-the-top customer service, we think you'd be great for this job. With that in mind, the following experience is necessary for your success.

If you have:

• A positive attitude
• Ability to multitask without frustration
• Great verbal and communication skills
• An everyday neat, clean, professional appearance
• Warm and friendly phone skills
• Experience kindly handling unhappy customers
• At least 2 years customer service, front desk, reception, administration, or retail sales experience

Or even better for us both:

• Previous experience in the real estate industry
• Layout or design experience in Corel Draw
• Consider yourself tech savvy
• Take ownership and get things done

We would love for you to apply now!

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service/Inside Sales: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 30-39

Typical start time:

• 9AM

Typical end time:

• 5PM

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

Company's website:

• signcenter.com

Company's Facebook page:

• https://www.facebook.com/SignCenter/

Work Remotely:

• No